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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1307 Showing 26,121-26,140 of 38,694 reviews
  • Rated 5 out of 5 stars

    They're always solid people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Practically no companies treat your home the way BestBuy does. They put booties on their shoes, stay clean, they're careful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Click for Confidence

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek and close to the wall; clicks/snaps secure for a confident feeling that it will stay secure/locked between the TV and the wall mount.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding TV Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a 77 inch TV and wanted a mount that was stable and could be adjusted in many different ways. This is that mount!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job!!! Logan Lester was extremely helpful, polite, and professional. I would request Logan for my next installation.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad to the Rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad did a great job installing and spent the time prior to talk through placement and optimal positioning. Bummed that they couldn't work cables through the exterior firewall, but overall good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are AMAZING!! Will always have them do the job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer service in uncertain times!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With all that is going on with COVID-19 and Shelter in Place you all provided exceptional customer service while considering the health of others. Great JOB!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and hooked it up to my cable box. It was such an easy process and they were super nice!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time and very professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our house is old with some odd walls. But the install team was fast, efficient, and professional. They did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad install fast and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad arrived on time. They were professional and knew what they were doing. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad mounted my TV promptly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew are professional and friendly, they finished job within an hour

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Thankful for the tech. He really knew what he was doing. Didn't take long to get set up and installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed perfect!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had no idea Best Buy offered this service and am so glad. The installation was quick and very professional . I will used them again in the furture.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My grandson bought me this TV. All I can say is that I LOVE MY TV! I didn't know how bad my old TV was till I started watching my new TV!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 3 out of 5 stars

    OK Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived a little late and made a bit more of a mess than they should have. The TV, however, seems well mounted. There are likely similar, if not better, services you could purchase for less money.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Professional setup went well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service bought was setup of the new TV & removal of the old TV; however, the old 65" was too big for the crew doing the setup, so, another appointment had to be made to remove the old TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total Tech is priceless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy I enrolled in Total Tech, arrive on time with updates when arriving. Friendly, knowledgeable and very accommodating.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    86 inch tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Gee Squad were very professional and quick. Explained the entire process

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks for the win

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and fast. Great customer service. I would recommend to the family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, and Very helpful and professional , thank you

    I would recommend this to a friend
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