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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1312 Showing 26,221-26,240 of 38,694 reviews
  • Rated 5 out of 5 stars

    Geek Squad do a very professional Job!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers did a great job and kept me informed of how they were doing every step of the way. The men were very polite and informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replace and Re-Installed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents who removed a defective Flat Screen and replaced it were thorough in installing and setting it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad quickly installed and set up the new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent responded quickly and assisted my wife and I in learning the set up of our new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total Tech installed my TV, Mount, and Sound Bar. Really quick and easy and troubleshooting issues were handled quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Second tech sent

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The correct tech was sent the second time around!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our tv very efficiently!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our new Sony TV! And the Geek Squad did an amazing job installing everything for us and making sure everything works great! Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected it to all my devices. They were an enjoyable group to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad very efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad remounted my TV. It was hung offset because of a bookcase to one side. I moved the bookcase and TV wasn’t centered on the wall.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    somewhat disappointed

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv was quickly mounted with good dialog with the installers as to where and how to install. My daughter, age 37, had set this up for us as she and her husband had a similar service performed. The reason we cannot rate higher is that the discussion with Best Buy led us to believe the entire job was to be done and not leave exposed cords and wires. We certainly expected this for the charges we incurred of over $400. Had we known this, we would have done it ourselves or hired another handyman type contractor. So no I will not recommend the you or the geek squad.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great service, knowledgeable technicians.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time professional service. Technician was friendly and knowledgeable. Work done was top notch. Would recommend them to anyone who are unable to do the work themselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were great as always. Friendly and attentive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad team

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad installer Albert and Zully were an impressive team, politeness with a smile, professional, respectful and thankful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did an awesome job

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing work! Very appreciated, and they were very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Matt and blue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad team of Matt and Blue did a great job installing all of home entertainment needs! Keep up the great works guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the tech lady had my 60" TV mounted in less than 30 minutes. I was very impressed with how professional and efficient she was.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Die DIY

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were on time, reliable and knowledgeable. I highly recommend, the save time and the hassle of doing it yourself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation job

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great! They took care of everything and were friendly too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They were very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job! The geek squad connected my devices in multiple rooms very quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two that came to install and relocate another TV was the same two that had been there before, and I wish to give them an excellent rating

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad made it painless!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was so wonderful to have the skillful, competent and courteous agents do all the work for us to enjoy our new TV

    I would recommend this to a friend
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