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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1344 Showing 26,861-26,880 of 38,694 reviews
  • Rated 5 out of 5 stars

    Great installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was nice, experienced and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Tech - great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech delivered tv, mounted mount on wall, hung tv, hooked up tv. Tech did it all while I sat on couch. Great job

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Confusing Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation of new tv was very confused. Was told I needed a new wall mount and sound wire. Bought both and returned both after another tech said I needed neither. All resolved but very frustrating.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Thorough PROFESSIONALS

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an excellent job After the installation they paired all my devices They went through the process of helping me get used to my remote Excellent job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WELL WORTH THE PIECE OF MIND.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You're crazy if you don't take advantage of this service. Turnkey is critical for a purchase of this magnitude.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Additional charges not listed on mobile app

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered the tv installation thru mobile app like most people do nowadays. Upon arrival, I was presented with numerous additional charges before install. Summing all up, became very costly! Later finding out the confusion was the disparity between the pc site from the mobile app. Best Buy needs to review their mobile site!!!!!!!!! If weren’t for my immediate need for install, I could have cancelled my order. I gave 3 stars because of the install. Geek squad did the job right. Other than that it falls short due to the shortcomings of the BB app! Improve it usability is at the worst!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Installation Completed Quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the TV and hooked up all the electronics that needed to be hooked up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bear & Assistant

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bear and his assistant were very careful and meticulous about installing my 60” Tv. Very professional and posses a lot of experience doing installs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time and got the mount on the wall and the tv on the mount, cleaned everything up and went on their way. Everything went great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Patrick from the geek squad did a great job. He was very particular about making sure it was level and centered correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Doug's 75" TV Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, installation by the Geek Squad was fantastic and very professional! We made a great decision going to Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job hanging 4 TV’s Thank you

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed a television but did not connect it to my current provider which has always been done in the past. Since I am technologically challenged, I needed them to do that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Leon and Jerry came to deliver and mount two TVs for me. Thet were very professional and did a great job. We are very happy with our install

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad on time installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They wouldn’t install full motion tv mount for a 85” tv so had to purchase tilt mount. Otherwise great job.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Service OK- not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hade to pay for a full install and the mount was already on the wall alomh with outlet to hide wires, Techs left and wires were still visible. I had to fix myself. TV remote was set up to work with Roku, but 1 week later it does not work anymore.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable Mounters

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came in and were very professional and respectful. They made sure everything was perfect and to my liking. Definitely worth it getting expect help installing my tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent customer service techs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were very knowledgeable and friendly. Installation was easy and fast. Customer service was fantastic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great work good people to work with fast and very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT INSTALL TEAM

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE TEAM THAT DELIVERED AND MOUNTED THE TV WAS THE BEST WE HAVE HAD AND GEEK SQUAD HAS SOME GREAT INSTALLERS.

    I would recommend this to a friend
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