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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1350 Showing 26,981-27,000 of 38,694 reviews
  • Rated 5 out of 5 stars

    Another happy customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a Christmas gift for my daughter. She absolutely loves her new TV!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Television install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Television was mounted at a slight angle. TV is not level on the wall and because it’s a large TV, it is obvious. Geek Squad also cancelled several appointments so it was almost a.month after purchase before the install was done. Geek Squad contracted our install to another company.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was efficient and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very good. He cleaned after himseld as well and was very polite.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were great, they knew what to do and gave us some helpful feedback.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yay Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks again Well worth the price to get all the benefits of the geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV install on wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tyler and Jody did a wonderful job putting up my TV on the wall. Thanks Guys!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad installs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounting went well overall. They carry extra equipment on hand for additional needs for a cost though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jason and Dakota did a wonderful job setting up our new TV. They were quick and efficient and were well acquainted with the process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are friendly, helpfull & explain everything what they are doing.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Mediocre at best. I fixed it myself.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Person showed up on time. Was polite and professional. Initially, he installed the TV way off-center. Once I showed him that the convergence of the sheets of paper wasn’t necessarily the center of the stencil, he fixed the centering - though there were already extra holes in the wall. In the end, the two mounts (one per side - it was a “The Frame TV”) were not level or consistent with one another. The mounts were not connected to the TV properly, so it wasn’t flush with the wall as it should have been. He put some foam things on the bottom (one was about double the thickness than the one on the opposite side) and noted it’s the way it is with this TV. I knew the job was poor, but I wanted him to leave as I knew I could fix it better and faster myself. When he left, I took it all down. Turned out the L and R pieces on the back of the TV were put on backwards, and the hooks on the back were affixed securely, but not latched so it didn’t close flush as it should have (hence, it wasn’t flush with the wall). I fixed it all, and I everything looks great. For a standard TV mount, I’m sure this guy was just fine. In the future, I think I will do as I always used to do and just hang these devices myself. I have very high standards for my home and hanging of devices (eg, I use a laser level and always measure twice). If you’re ok with “good enough,” I’m sure their work will consistently suffice.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tvs and wall mount

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 flat screen tvs were installed with Sanus wall mounts. They cleaned up and instructed us on how to operate the wall mounts and the tv controls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek agents are the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a great job setting up my TV, soundbar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the two guys that installed my tv and sound system done a remarkable job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv delivery, mounting, set up & haul away.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was punctual, polite, efficient and professional. He left the area neat and clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phillips, was one of the outstanding installer. I will have him to install anytime.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding product. Highly recommend it. Great mounting setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD MADE TV MOUNTING LOOK EASY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians knew exactly what to do, quickly mounted it and had it up and running in no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Call the Geek Squad, they are great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great. they handled the TV with care and after installing, they answered all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV - we up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV and placed all the connections properly in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don't DIY, Call The Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was perfect. They pulled the HBMI cable through my wall and mounted the TV in no time. Great Service from Michael!

    I would recommend this to a friend
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