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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1358 Showing 27,141-27,160 of 38,694 reviews
  • Rated 5 out of 5 stars

    TV Big screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the TV it was awesome buy. The TV was a replacement for a bedroom TV & fit in the space perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super polite

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an amazing job setting up my tv on the wall mount an they was fast an polite

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    TV not set up correctly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a fabulous deal on the TV, so used the savings to let Geek Squad do the install. Unfortunately, the installer knew there was a problem, left anyway, and didn't respond to emails. The TV randomly times-out, all the time. He said "if you see this screen just push home theater". He never said that was going to happen every 15 minutes! Claim it has nothing to do with install ... really? How come the prior TV worked perfectly then? Waste of $200 and no idea how I"m going to get it working correctly.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad mounted television quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my 65" television and connected it to my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phenomenal Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My two techs were amazing. They installed the TV in no time. They were very kind and helpful. Best customer service I have ever received.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professionally performed and in a safe manner wearing masks. Offered professional explanations to my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation went well. Drew and Josh from the Geek Squad were very nice and easy to work with and respected our home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks are the way to go!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an amazing job mounting my tv and cleaning up after themselves. Very pleased with their service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and installation. Always professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Couldn't do it without them.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV was to big for me to carry, setup and mount. They did a great job. Price was a little high but it was a large TV and I definitely couldn't do it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Took the time to insure all was done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both of the tech's were knowledgeable took the time to do the setup as we wanted. Ray was especially good in setting up the Horizon. I would recommend them without hesitation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best one out there!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, works as advertised, love having the option of lower my tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast set up and did programming as well! Cleaned up and took all old stuff off

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best, simply the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent technicians. Very helpful, friendly and clean up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional, efficient TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our installer was prompt; he communicated his arrival time. He was friendly and personable. He was extremely knowledgeable. Couldn't ask for anything more!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ceiling mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult mount that required multiple visits but Josh stayed the course and got it done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job! Thank you!! I am in hopes of using you for my next TV very soon!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they were so professional and new what they were doing. were also so helpful and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer care! My Geek Squad team was knowledgeable, so helpful and really patient with my skill level! Thanks so much

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another great job!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't ask for any better service. On-time, Knowledgeable, Clean, Quick but spent all the time we needed to understand all the new electronics.

    I would recommend this to a friend
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