Customer Ratings & Reviews

Agents were Great. Very helpful. Not just did they Install my new tv but also set up my entertainment system.

Professional install and set up led to a worry free saturday. The geek squad was prompt, on time, and very friendly. Will use them again to calibrate all my TVs.

Great service from our tech that came to install the tv mount. He installed our previous one as well and was a pleasure each time.

They showed up on time, were delightful, helped with decisions around placement, and made the whole thing easy. Handed me the remote and everything worked.

The agent did a fine job mounting my TV. All seems well and I am enjoying it.

Ricky and another associate did a fantastic job! They got the job done in under 15 minutes!

John from the chesterfield store did a fabulous job in installing and mounting my television.

We were very satisfied with the turnout of the services.

The Geek agent installed 2 tv wall mounts. He was very polite & professional.

The agents were efficient, careful and helpful in explaining things when we had questions during the process.

Mounted tv connected cable/ components. Programmed remotes but would not connect sound because was not on work order.

The agents did a nice job of installing our TV and even making sure that all of the wires were run through the wall and connected.

Great service!!! Grateful for the whole process. Will be getting service from them again.

Excellent installation. The Geek squad did a professional job of installing and setting up my TV in great time.

Both geek squad workers where the best. Very professional and great at there job. Explained everything to me. They where great.

Geek Squad were so friendly. I felt so at ease after the service.

The guys that showed up to install our TV, Were very professional, and had it all mounted and set up quickly. They even cleaned up their mess.

The agent installed everything perfectly. Would highly recommend Sean to do the installation.

Courteous, knowledgeable, and efficient. Couldn't have asked for more getting a wall mount and TV installed.

I would give this a 0/no star review if it allowed. I paid in full upfront as there was no way to schedule the appointment without full payment. I was happy to pay 50% upfront to secure an appointment but thought 100% payment was ridiculous considering that paying full price to book an appointment just seemed wrong. You do not pay for a haircut when you book the appointment. But I did it anyway as I was moving and needed my TV’s moved and mounted. The one TV was not going to work so while the technicians were in my home I bought the parts needed to correct the situation and was told they would reschedule me for 3 days out. Since I paid for the appointment in full and had already waited 3 weeks. Valued the company and technicians and confirmed everything and on the morning of the scheduled date I was told my appointment got pushed back 4 weeks. Sat on hold with geek squad 45 minutes to get a live person who could not connect me to a manager, that would take another 36-48 hours. I have been a Best Buy customer for 10 years and this service was lousy. I returned all my products, got the same tv cheaper and task rabbit installed it for $70 not $269.