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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 137 Showing 2,721-2,740 of 38,694 reviews
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Go Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team came, installed and did their job perfectly. They were very professional and ready to answer any questions I had.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Geek Squad Is The Best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad delivered and installed my TV mount quickly and expertly. They also took the time to show me the proper way to hold the TV when adjusting the position. As always, they were very professional and extremely helpful!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad was super with this install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad are geeks and that is the way you want it!! They setup a full-sized table with furniture pads to work on. They knew that my original TV wall mount would not work there because it was an interior wall with metal studs. Instead they offered one that they use a lot and it worked out great as I can see it from the side while doing things in the kitchen (with it pulled out a bit and turned toward the kitchen). They connected it to my cable TV box and checked all. My only criticism is that it was not perfectly leveled. I simply reached behind and found leveling adjustments were made easily by turning a screw a few times. Overall I would recommend the premier installation. They cart away all of the packing and l;eave the home neat.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    James was the Geek tech who came to install my wall mount TV. He was very knowledgeable and professional. He answered all my questions and was very helpful in helping me navigate my new TV. I hope James is the installer for my next purchase. He really knows his stuff!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Cynt6905

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wall mount and connected TV back up. Agent is always fast knowledgeable and personal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service Agents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two agents were very helpful and extremely knowledgeable about their job. Lead agent patiently explained how and what he was doing, then they both demonstrated all we needed to know to enjoy it.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Very knowledgeable and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were very knowledgeable, professional and kind. They did a great job and communicated with me.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism, Tv mounting

    Rated 5 out of 5 stars

    Geek squad agent installation is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted tv above fireplace and cleaned/vacuum up dust, removed boxes and wrapping afterwards. Excellent quality service and professionalism. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both the gentleman were very professional and mounted my television perfectly and also recommended other for better experience.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Well worth the extra cost!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was quick and very professional. The installation team was extremely knowledgeable and provided excellent assistance setting up both TV and sound system, along with clear instructions on the use of the remote devices.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    GEEK Squad did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came were knowledgeable of the product and very helpful in there setup. The installation went perfectly they were very neat and respectful to everything in the home. Would definitely use them again!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    4K Smart TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound & picture are excellent. GS install the TV. The guy from GS did a excellent job he was knowledgeable, and installation was on point answer all question and was VERY polite and nice wouldn’t have NOBODY but GS install any and all electronics in my home!! Thank you

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Tv mounting

    Rated 5 out of 5 stars

    Great choice for mounting and set up services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounting and wiring for a number of TVs in our new home was seamless. The agents were knowledgeable, educative and friendly. TVs look flawless and operate perfectly. They know what they are doing and it shows

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    Geek Squad was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys that set up my new TV were great. They made sure the TV mount was centered and level and fit correctly

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very Pleased with this TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Between the very user friendly set up of Samsung TV's and the Geek Squad, from installation to first use was a breeze. Great picture, easy navigation of menu and controls, when needed and ultra clear sound (I have a hearing issue not related to volume). I could not be more pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism, Tv mounting

    Rated 5 out of 5 stars

    Set up TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys that came out to do the install for me did a great job. They were thorough and thoughtful. They made sure that the TV was secure in the block wall and everything was cleaned up. I would recommend them. They also took their shoes off or wore booties to protect my floors. I was impressed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and Professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install was quick and looks great! I had an incompatible mount but agents had spare ones available and saved the day. Saved me a lot of time and headache. Worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Happy Customer!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome installation! Team was neat, professional, and provided insights into the TV that otherwise would’ve been difficult to understand… Great job

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the geek squad to my house on two occasions to install tv mounts for my 65 inch televisions and they did a great job very professional and I highly recommend their service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    Better than Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I debated having Best Buy mount my new TV. But when I looked at the new TV's I realized having it done professionally was a no-brainer. When the two came to install the wall mount and the TV they handled the task without issue. This was clearly a two person job.

    I would recommend this to a friend