Customer Ratings & Reviews

The agent mounted my TV and moved my previous TV to another room, setting up both systems much to my satisfaction. Thanks!

Geek squad came to mount my tv and they were in and out in about 20-30 minutes. They also wore masks which was very much appreciated!

The Geek Squad guys were great. They were very professional, and made sure everything was mounted and set up correctly.

The Geek Squad wall mounted my TV's and gave me some great advice about wall mounting, mounts and TV settings. A+

The agents were very polite and quick service. Helped us get everything going

Agents very knowledgeable and kind, the mount swivels and pulls out very good range

The best of the best. I would recommend to anyone .

The agent was very knowledgeable and courteous. My TV was mounted and connected wonderfully. I highly recommend Geek Squad

We needed a TV hung in one of our conference rooms. Crew showed up on time. Hung TV perfectly and cleaned up as expected. Second time we've used them.

This was in 19 Hampton Commons Ter, Richmond Va and service was great

Agents was very careful mounting TV and connecting to my WI-FI.

The guys were beyond great, solved my issue with my tv and made me feel appreciated as a customer

Bestbuy ran an amzing sale for black friday and i was able to get mine for it!

The agents set up my TV, connected to my wifi, connected to all apps I wanted.

Mounting went well. All looks good and viewing is great

Mounting new microwave oven. Also tested to make sure all features worked. On time,neat and expert installation.

Easy and affordable. It was perfect as I couldn't take a break from work and service was provided.

Geek Squad did a great job. I just didn’t like that I was told the Sanus mount I purchased with my TV was not going to work , so i had to purchase a Best Buy mount that they had in the truck.

Worst experience ever! Tech called 2 hours after he was supposed to be there and asked if it could be moved to the next day. He was too busy doing unscheduled work for the prior client and injured himself. We agreed on 3:00 the next day but nobody showed up. When I called Best Buy I found out this was a third party contractor that Best Buy uses, nobody told me this when I scheduled the service. Best Buy had not been told the job hadn’t been done, and said they would escalate with the contractor. Two hours later a guy shows up with his adolescent son and told me it would cost another $100 because the tv was going to be mounted over the fireplace, and I could either pay him or reschedule. I told him I wasn’t going to pay him because I was never told about additional charges, and he told me he’d let Best Buy know and they would call me to reschedule. I had also scheduled the install for a ring doorbell and camera so had him install those. Three days later and no call from Best Buy, I called customer service and was told the contractor said the entire job had been completed, including mounting the tv that had not been done! I asked for a refund, and they said they would “give me the benefit of the doubt” because the contractor did not provide any pictures of the tv mount install, while they had of the ring products. I was also told they would send me a gift card for my inconvenience, it took an additional 2 phone calls and several weeks to get that because the order for the gift card was never processed by the person that told me it had been approved and they would submit the order.

The Geek Squad mounted my TV on the wall mount I purchased. They programed the TV also.