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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1390 Showing 27,781-27,800 of 38,694 reviews
  • Rated 5 out of 5 stars

    They were pros!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were excellent and finished within 20 minutes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and great value. I was very pleased how this turned out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad got my lg tv mounted fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers mounted my LG 55 inch tv and got eveything working,great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation went well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the TV and they were very Professional

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall Mounting Went Well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The subcontracted agent did a good job overall but had some difficulty centering the TV on the wall at the beginning. That was eventually resolved but ended up causing more holes in the wall than necessary.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Store didn’t not give me the correct information!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I set up my appointment in the store and when geek squad came out to my house it was a surprise what they told me! I paid for what I thought was the total in the store and when it came to installment it was 3xs the amount! I would have never set it up if I knew it cost that much! I didn’t know that it was a lot more until they drilled a hole through my wall so I went ahead with it anyway. The store needs to know what they are talking about if they are setting up ANYTHING!

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the initiative to share this with us. We are not big fans of issues with installations either, especially when it comes to pricing. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 3 out of 5 stars

    TV installer should be given more information for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV installer wasn’t told to bring an HDMI cable with him or a TV screen bracket, even though I was on chat with Geek Squad 20 minutes to set up the appointment. Luckily he had used ones in his truck. The installer didn’t cover his shoes or wear a mask. He only cleaned up the dust from drilling holes in the wall when I asked him to do so.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and professional and cleaned up after

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job delivering and installing my TV. Looks great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted, secured, set up with top quality. Thank You

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks are Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are knowledgeable, efficient, friendly and respectful. I look forward to dealing with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Option around

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted and connected all my devices . Fast kind and courteous

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So glad I had the Geek Squad install my new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend the GEEK Squad to anyone - the 2 gentlemen that delivered/installed/mounted my were very professional and courteous and answered all of my questions.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    CONFUSING ISSUE OVER BILL

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WHEN I PURCHASED THE TV MOUNT AND INSTALLATION AT THE STORE, I WAS CHARGED FOR THE MOUNT, & $199.99 FOR INSTALLATION, PLUS $99.00 FOR SOMETHING TO DO WITH DRYWALL FIREPLACE. I INFORMED THE SALES PERSON THAT OUR HOME WAS A BRAND NEW SMART HOME AND THE ELECTRICAL PLUG AND HD PLUG WERE ALREADY IN THE WALL. THE SALES PERSON STATED HE WAS REQUIRED TO PLACE THE $99.00 CHARGE ON MY BILL, BUT THE INSTALLER COULD VOID IT.SO WHEN THE TV WAS MOUNTED AND INSTALLED, I INQUIRED ABOUT THE $99.00 ANDHE STATED IT WAS FOR SOME KING OF INSURANCE. AS OF TODAY I STILL DON'T UNDERSTAND THE $99.00 CHARGE

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geeksquad tech was awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very helpful and installed the projector with some creative thinking with the mount I had as the brands i had vs the new one are different

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this service for mother in law to get her TV mounted above her fireplace. They did a fantastic and fast job. Very thorough and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did great job installing TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived on time, did a great job with a tricky mount, and set up and explained everything. I am very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounting was done fast and with care. I’m satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 3 out of 5 stars

    Motion picture mount not recommended.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let's face it: a 75-ft rv should not be pulled out, moved around, etc. on a wall. I would recommend the stationary mount. I would recommend this mount for a smaller tv.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted myTV and made sure everything is connected and working correctly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was knowledgeable and thorough, answered all our questions.

    I would recommend this to a friend
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