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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38673 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 140 Showing 2,781-2,800 of 38,673 reviews
  • Rated 5 out of 5 stars

    Amazing Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had everything delivered and mounted and the guys they sent were kind, professional, and super efficient. Would 100% use them again.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Go Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team came, installed and did their job perfectly. They were very professional and ready to answer any questions I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    If you value your time, this is a great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have to say I questioned whether it was worth the money, but the answer is absolutely yes. The techs were very friendly, helpful, and knowledgeable. They were able to assemble/install the TV in a fraction of the time it would have taken me, and I never would have figured out how to setup the TV which they did brilliantly!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad efficient and helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents removed by old TV, mounted the new one, and connected it to my apple TV service. This is my first smart TV, and I appreciated the crew's taking the time to explain and demonstrate its features to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install was great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team arrived on time and were very knowledgeable, respectful, and fast. Took time to go over setup and some features.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Tv mounting

    Rated 4 out of 5 stars

    Success in installing my Sony - 65" A80J Oled TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived on time and emailed me information regarding their anticipated arrival time enabling me to plan more precisely their arrival time. The installation was without a hitch and they wee helpful in educating me to the basics of my TV set up and the nuances of my Geek Squad program support.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Top Notch!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a fantastic job setting up mount and TV. They explained everything well and did not leave until we understood how to use eveything. Great guys!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    Great and efficient service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and the geek squealed installed in perfectly and even asked if I wanted it set up for me. They worked quietly and efficiently as I am working from home and once they were ready to drill, asked me for confirmation on the system. My only complaint is when they pulled the covers off the screen. It left residue that they ignored.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Excellent and knowledgeable service people.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! They installed it efficiently and made sure all my apps were working. They were friendly and professional. Could not ask for better service. Very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely recommend. They were very considerate. They did a great job. We will definitely have Best Buy do the installation again.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were great. Took my old TV and mount down, put up a new mount and TV to my specifications. Made sure everything worked correctly. Even had to make a change to my AVR, I had a setting wrong. Very professional and nice guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Perfect Again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians arrived early in the time window which I really appreciated. They set up my new television, installed a wall mount for my existing 65 inch television and installed it. They made sure everything was working perfectly before they left. The installation of the new TV included making sure all my streaming services worked. Finally, they removed all the waste packing material. A great installation.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Excellent work by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came to mount our new tv did a great job. They were quick to get it installed and the ease of installation made me feel good about how it turned out and would be firmly supported on the wall. This is the second time I have used Geek Squad for TV mountings.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Superb insulation service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, efficient, courteous! TV and all equipment functioning wonderfully together. He made it easy to use!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Best Buy TV install and setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job with the installation of the equipment. Not so good on setup. Lots of pushing the remotes but not much info to me. The setup is still not correct. When the TV/Sound Bar is turned off the cable box is still on. Can't turn off the cable box with a remote without creating problems with the TV on/off.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Service and Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very fast and efficient with the installation. They also were great in communicating when there was going to be loud noises, which was very appreciated since I have 2 young daughters who were sleeping at the time

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad sent out to highly qualified guys to install two TVs. They did a great job from start to finish. The install went smoother than I anticipated. They were very knowledgeable with the set up of these TVs. They answered questions like pros and I would highly recommend their services.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Geek squad does it again!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third time using geek squad installation. I’m extremely impressed with the level of professionalism, knowledge, and speed of this team. I prefer making all of my large purchases through Best Buy just because I like having the support of geek squad.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Tvinstall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had them install several tv’s on the same day. My new one was an 86 “. I’m a bit of a tech dummy. They patiently showed me everything. Also didn’t try to sell me things that I didn’t need. They were super nice and everything was done efficiently and neatly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Geek Squad installers are the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only was everything installed quickly and correctly, the installers were courteous and patient with my questions, They figured out how to get everything working with one remote, which helps me a lot.

    I would recommend this to a friend