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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1400 Showing 27,981-28,000 of 38,694 reviews
  • Rated 5 out of 5 stars

    Awesome job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were great! They were super nice and did a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great people great experience fast easy very polite people

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty Decent Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still a hair crooked after having them correct it once. Hard to get it perfect with just the basic static mount without its own leveling features. I’ll have to shove some spacing material under one of the latches.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek suqd were on time and did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were on time and were quick and efficient. Thanks so much!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad knows exactly what they are doing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are great. In and out quickly. They are professionals that knows what they are doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that installed and delivered the television did a great job, were neat and cleaned up after themselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    3rd time a charm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were great. Coordinator not. 2 appointments missed . No call- no outreach. 3rd time they showed up.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was excellent. Very knowledgeable and respectful of personal property.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service from the geek squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians mounted the tv and successfully connected it to all of my devices. They were very professional and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install and hookup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had Best Buy come out to do install and hookup in our new home. Guys were on time, courteous, professional. And cost was much less than other companies.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THE BEST TEAM!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professionalism and really care about the customer satisfaction!! EXCELLENT!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was knowledgeable and efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were great and made sure everything was connected to my tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service the technician came in did the install and left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These guys were great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were really great. They were thorough and efficient. They did not leave until everything was hooked up and working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed the TV quickly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted two tv's very quickly and set everything up for us. They arrived at the scheduled time and were very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would Recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who came to install the new tv were all very nice and helpful when it comes to placement and recommendations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed our tv and stand.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman mounted and installed our tv. and set up all our apps. Really a great help to us as we're older and not as tech savvy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek sqaud agents.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cole is the srevice agent I lnow the best. He is Knowledgeable and considerate.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 1 out of 5 stars

    Not really worth it.....at least from my experienc

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The idea behind paying to have my two 65” TVs mounted for me was to save time and not have to do any of the work. Things didn’t go that way. One tech showed up to mount my TVs. They needed help putting them up because one person can’t realistically put up TVs that large. While the tech was nice and did put the mounts up correctly I was paying to remove the hassle from my life but had to do half the work anyways. Some damage to my drywall from knocking the mount into the wall and over tightening the other caused more of my time to be wasted with the damage claim, setting time aside to have the damage looked at, and now needed a contractor to come fix the issues. Not only that but having to do half the work I paid for isn’t great. When I called to file a complaint about the service I was told that I should have refused the service and rescheduled for another time which would have wasted 2 days instead of just one day because I would need to set aside a Another time for them to come back with the right amount of people to perform what I paid and scheduled already. This service has the opportunity to be wonderful but failed miserably for me, the TVs are mounted well overall but I paid to save the effort and time, had I known I would be paying to still do the work I would have just not scheduled the service. Next time I’m more likely to just find the time to do this myself.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking the time to provide this feedback, although it certainly does not sound like this was a representation of how the service was intended to be handled. In many cases, our Clients come to us with the same intent, which is simply to save the time and effort of doing the work themselves. Our teams should be prepared to seamlessly complete the assigned tasks without causing further work to be required. I’m sorry to learn you ultimately had to assist with the installation, and that there may have been damage caused during the process.

      We are always looking for opportunities to learn and improve, in effort to serve our Clients better. I’m confident that the experience you’ve shared will help us better understand how we can change our behaviors to reflect the outcome we’d want when we are completing these services inside the homes of our Clients.

  • Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best service super friendly guys on time nice and professional

    I would recommend this to a friend
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