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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1425 Showing 28,481-28,500 of 38,694 reviews
  • Rated 5 out of 5 stars

    Surround Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came and re-connected our sound bar and woofer to work as it should.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad is awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad came in and mounted three TVs in a snap... this takes the worry out of the job when you leave it to folks that have done it repeatedly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy's did a great job mounting my new TV, showed me how to use it, cleaned up. Very happy with our installers.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Total Tech totally worth it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, easy and very customer service oriented. The crew didn't try to up-sell me and cleaned up after themselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Josh was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Josh was great! Professional, friendly, knowledgeable, quick, prompt, patient and great workmanship.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fast setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs where my helpful and do a good job setting up the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV mounting, connect and setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV mounting, connect and setup was fast and the team took time to make sure the connections were working and we understood the functions of the TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv mount and speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv mount and speaker installation. Provided good recommendation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and helpful. Very quick setup and explained everything after instillation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They were great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great. Did the job connected everything, checked everything To make sure it was working properly. Couldn’t be happier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional set-up and training

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy team installed our large screen TV and provided appropriate instruction and training. Very professional and easy to work with!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad mounted my flat screen TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very thorough and polite kept informing me of what he was doing step-by-step.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth the fee. No hassles.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came through with flying colors. A perfect job by very nice people.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew set & demo stated my TV and sound bar professionally

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV hanger

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job, as usual. It's nice to have my tv on the wall again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have found that most of the individuals that represent the Geek Squad are hospitable, professional and provide quality service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 1 out of 5 stars

    Good team, bad sales, unexpected $165 charges

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents on the install did great, very professional, very thorough, and did very nice job setting up the TV and Sonos Arc. However, I placed the order over the phone, and no one told me about any additional charges for over fireplace mounting. I had also set up the Arc as a separate order (because you were out of stock temporarily). Geek Squad Agents did what they were told which was charge me additional $165 that i wasn't expecting. Again, GS Agents did really well, although as a separate entity. I tried to call Best Buy customer service multiple times. I spent over 3 hours either on hold or speaking to multiple csr agents before install trying to confirm the order. I got nowhere. I tried to call Best Buy after the install to complain about these charges, and three times sat on hold for 30-50 minutes because of call volumes. I never got through to anyone who would help me. I gave up after a week, because i don't have days to sit on hold. Lesson learned: never buy anything from Best Buy over the phone or online involving any type of install service. I'd like my $165 back since no one told me upfront these charges were going to happen. But I can't imagine anyone from Best Buy actually does anything with these reviews.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking time out of your day to connect with us about this. It's always frustrating when appointments do not go as expected and communication falls through. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    very professional and courteous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the two geek squad employees who mounted and activated our tv were top notch. could not be more satisfied with their installation and take away of old tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer from Geek Squad, Tim was professional and knowledgeable about the TV mount. Excellent work!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our TV Wall Mount Quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed our TV Wall Mount for our 65" TV. Helps us get just the angle we need to see the TV better.

    I would recommend this to a friend
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