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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1434 Showing 28,661-28,680 of 38,694 reviews
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was very helpful and knowledgeable. They made this a very easy experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clean. Polite. Patient when answering my many questions. I'm kinda cheap, so when I say it wss worth every penny,i REALLY mean it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were very helpful. They new what they were doing remounted my old mount and made it secure. No complaining and got the job done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad tv install and mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job mounting. Punctual and gave great info during it too.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    TV install premium service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician installed a Sony XBR-65X900F (65”) but did not know I had paid to have the wires installed behind the drywall - even though I had paid for premium service. When he arrived he told he did not know I wanted the wires hidden but would do it if I bought a kit. I rushed out to Home Depot to purchase a behind the wall kit on Black Friday then came home - the rest of install went without incident. Today, I took down the Sony TV because the picture was less than stellar and purchased a LG OLED 65” - I might require Best Buy to come back to install this TV but this time all equipment is LG. LG 4K blu-Ray, atmos soundbar, rear speakers and OLED. I was disappointed that I paid for the premium service but the technician had not been informed - he was rushed to complete the job because he was only told he was doing a normal install. I felt a little short changed considering premium entails more than a regular install. TV updates were not completed and remotes were not programmed, if a customer pays for premium service they should receive it not be told by the technician that they didn’t know.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We apologize that the details on the work being done were not properly communicated to the Agent doing the install. If the install was purchased online, please give us a call at (800) GEEKSQUAD or (800) 433-5778. If it was purchased in a store, please head in or call to speak with a manager. With your help, we can identify where the gaps in communication are and work to make sure this kind of thing doesn't happen again.

  • Rated 5 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly. Excellent work. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a Great Job installing our TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents mounted and connected our new tv to the other devices. Great Job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two techs, were professional and did a great job. Other than being late and not calling to let us know.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my Tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product and Geek squad did a fantastic work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am veey happy with my tv wall install. I recommend everyone to use Best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad quick response wall mounting TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job, they came in record time. Arranged online the day before, wall mounted following morning.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation and customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and attention to detail. Job well done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent work done by the team. They were very quick and my 65 inch tv is at the right place now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was quick and efficient! Did a great job of mounting my 75" TV over the fireplace.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very helpful and saved a lot of time! Definitely consider itn

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got it done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great time and service. Got in, got it set up and everything was a good job all the way around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent professional service. Came in time, communion was great. Install was pretty quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two of them was super helpful and when they set up the tv they also programmed the remote. They talked me thru the whole process I was very pleased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks good and went well.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TechnIcIan arrived on time and we gave him the box with the TV mount. He installed it in less than half an hour, and it looks great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Clean your Hands

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was timely and installed with no issues. installer needed to be more aware that his hand prints were being left on the wall.

    I would recommend this to a friend
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