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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1444 Showing 28,861-28,880 of 38,694 reviews
  • Rated 5 out of 5 stars

    Geek Squad did a great job installing the tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with the 43” Samsung tv. My brother is enjoying it .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They were fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team members that came to install my tvs were amazing patient and careful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job installing my new tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad installed my tv and hooked up the sound bar that we had and did a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great techs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guys that knew their stuff. The job was not easy, but they stayed focused and got it done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad quick and efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was quick, efficient, friendly and cleaned up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best service ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andy from Geek squad was wonderful. Arrived as promised! Installed 50 inch TV quickly and expertly. Very helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Igor was a champ at getting this scheduled

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply cannot say too many good things about the superb customer service we received from Igor at Best Buy Castleton.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ask for no 3rd parties deliveryman

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they cam 2 hours after 6 hour window with no calling the customer and then tried to charge over the installation fee.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very well made. Great for the corner with the ability to move around a bit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and competent. I will recommend geek squad anytime.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Meh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV's were mounted to the walls. my sound bars were left sitting on the boxes they were shipped in. Not exactly the end result i was looking for

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was fantastic. Too his time and walked me through all the features of the new set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad is awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 guys that came out to install were great. They were so down to earth. Everything was explained. They did an awesome job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv install on wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely Professional knew there job well.q Good neat job and attention to detail.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek, efficient design.....user friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly value the ease of ordering, swift delivery and sale price on this Fire tablet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Helpful Installation

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No way could I install this TV on my own. Well worth having GEEK SQUAD assistance. Plus I was given an in-service in its features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed quickly but made sure they got it just r

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was very professional in the installation and made sure they got it just right

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not installed yet, will be installed on September 15, 2022 by Best Buy.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    HORRIBLE CUSTOMER SERVICE - DO NOT USE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy delivery and Geek/UP CHARGE Squad is horrible. Took the day off and at 4pm before it should have been delivered it was delayed a week. They did not give me money back to ease the delay. Then I told them to schedule a specific time since I burned a day off and they did not adhere. Again nothing to ease the relationship. I had to pay MORE for them to hang it and they could not hide wires in the wall like store clerk said they could. HORRIBLE service. Nice people but WAY OVER PRICED. Get the TV- GREAT DEAL. DO NOT USE GEEK SQUAD and expect the delivery date to change last minute with no regard to the consumer. Go somewhere else and have them match offer. Best Buy does not care about customer just $$$$

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Sucky install guy - lack of professionalism

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guy did not listen to me about centered placement. He lied about the instructions I gave him. He did not clean up after himself - leaving screws all over the carpet. Luckily, the mount I bought handles the angles I need and the centering issue is hidden by the mount's ability to be moved all right or all left against the wall.

    No, I would not recommend this to a friend
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