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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1461 Showing 29,201-29,220 of 38,694 reviews
  • Rated 5 out of 5 stars

    Great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service! The guys were fast and amazing. The wall mount they put in is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mischa did a great job. Was fast and efficient and patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed my TV in record time. Call on them anytime.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad service is perfectly suited for success

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is exceptional! I have used this service many times and it always is perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed TV on the wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team mounted the TV and initiated the connection to our DIRECT TV. One control turns both on or off.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super people in the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Job! Well done and tested for perfection as well as aesthetically looking.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job well done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team was knowledgeable, courteous, explained everything and hauled off all the boxes. Couldn't ask for better service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super fast service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible service I’m astonished there service was quick clean and the tv looks beautiful

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad was quick, but not as neat as necessary

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgable and quick. However all of the connections (wires and cords) were not done as neatly as possible and have to be disentangled and arranged.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeat job

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy geek squad is reliable and has great communication

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always shopped with BB but recently trying out their geek squad service. Everything was great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installer was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was great - professional, clean work, friendly, very nice gentleman who worked hard.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Went above and beyond

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents went above and beyond to install my 75" TV. They were very professional and very thorough.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 2 out of 5 stars

    Unnecessary delay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We told the store sales rep that our tv would be mounted above the fireplace and that the holes were already in the wall. Apparently an over the fireplace install requires a special technician. The sent the wrong person the first time because there was no note about the fireplace. We had to wait another full week to get it installed. Could have been avoided if they had a simple survey for homeowners to provide info to the techs.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking time out of your day to connect with us about this. It’s always frustrating when an appointment doesn’t go as planned. We’d like to sincerely apologize for the inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future. We have Agents standing by to answer any questions you may have at this point. For support with this, you can call us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 4 out of 5 stars

    Very professional and personable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable, communicative, and friendly staff. They were in and out in now time along with providing options for more services that can me add to make your home theater sound and look better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was very courteous and neat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jeffrey from Geek squad was very courteous and neat, Knew what he was doing , very careful with television when mounting it on the wall mount

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed mesh wifi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was efficient, patient and good. He went out of his way to solve our issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THe tech we had do this mount is awesome! Best thing was I got to choose the person who mounted my other TV. WIll def use again!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Service ever!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys live up to their name! Great customer support and great communication. High recommend this service to others.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mounting

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted my tv quick and very effentally I would have no problem with them coming back out to have other work done

    I would recommend this to a friend
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