Customer Ratings & Reviews

I paid and scheduled my Geek Squad service to mount my TV a week in advance. They called me the day before they were suppose to install and cancelled service stating that one of their installers called in sick. I called in their service center to reschedule and set up another appointment for the following week. Once again they called a day before the scheduled service date and cancelled once again and said I needed to set up another appointment. I called a local installer and they came out two days later and did a wonderful job on the installation for less money than Best Buys Geek Squad charged me. Now to try and get a refund for paid for service not rendered. By the way I purchased another TV from Best Buy and scheduled service and the same thing happened about a month prior. The day they were suppose to arrive for installation they said they could not make it due to weather. I rescheduled for the following week and they did arrive that time to install. I'm so disappointed in their customer service that I don't think I will purchase anymore products from Bestbuy.

Arron was very attentive to my request. He answered all my questions & concerns. Very happy with this Geek Squad member.

They are polite, TV was carefully installed and they worked with smiles

Had my TV installed and features explained to me by the TV mounting service and the two men were very helpful in explaining all of the features.

This mount was recommended by the technician that came out to our house and do the install. It worked out great and was very affordable.

This mount is excellent. Solidly built with a minimal profile.

Being a total tech member has really paid off love Best Buy Geek squad is awesome

Agents are great your customer service is terrible

Caleb and Ethan were wonderful. Competent, tidy, and very helpful. Great job!

The Geek squad was great. Danielle did an excellent professional job installing our TV. She was patient with all our questions.

The gentlemen did a great and fast job. Very pleased!

the agents were great people, andexperts at the task.

The tv mounted was good but they couldn’t get the one remote to control all components

great..............................................................

The installers cleaned up the work area prior to departure and explained all the features of the televison.

The agents were amazing at keeping me informed about the update on the tv.

The agents were courteous and efficient. They also took the time to explain my new tv features.

The agents mounted the tv stand and fix everything accordingly.

The young men were professional , quick and cleaned as they were working. I was totally satisfied with this service

The agents mounted my TV to all my devices and updated my remote. They did a great job!!