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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1480 Showing 29,581-29,600 of 38,694 reviews
  • Rated 5 out of 5 stars

    Geek Squad is the BOMB!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman that came to my home was amazing! He was very courteous and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loved knowing exactly when they would show up!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were polite, quick and efficient. They helped clean up and show how my new TV works. I am glad we used them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is a great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was great connected all my devices and worked at a great pace and answered all my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this thinking it only had up and down tilt and slight movement from the wall. It actually can slightly pan left and righ which is awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technicians positioned, set up, cleaned up and took away the packaging for the TV. Great job, thanks.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 3 out of 5 stars

    Bad response to problem with volume.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was fine. Because of volume problem tried to get checkup. Response was very bad after several phone calls and visit to store.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad were awesome!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Making efficient and effective!They also installed my RoKu device and explained me on surround sound

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Mounted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome customer service. Ensure tv’s were mounted correctly and all wires were hidden.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what we needed for the new tv we bought. Easy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    1hr Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad team were very professional and set up my tv exactly as I requested

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent serviceee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was great!! No problems of any kind!! Can't say enough about how good everything turned out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean and polite

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a Great Job. I had the mount a soundbar after. Thank yo

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very effefficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job and great work Knowledgeable workers Friendly and very polite

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Installers/salespeople need to communicate.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The process required 4 visits by the installers. The first installer said he needed a colleague to do it, the second (a couple) said that the mount we had was not good. We were instructed to purchase another one. The third installer said that that mount was not appropriate, and ordered yet another mount which we had to go to the store (long holiday lines) to return. The final process was ok, the gentleman really tried to help, but the end result is that the height still needs to be adjusted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mount fixed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed my mounted TV well. Assured that my TV is aligned with measuring tool.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Andre is the Best Tech @ Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andre, my Geek Squad Tech, did a great job installing my TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy tech did an excellent job mounting and connecting my tv and devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 person crew form the geek squad were prompt, friendly and provided professional installation service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and very quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was professional and courteous. Very knowledgable and completed the job in a very timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was on time and courteous. Very knowledgeable and they work fast!

    I would recommend this to a friend
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