Customer Ratings & Reviews

I purchased my tv on August 10. It was delivered 13 days later. I was scheduled for installation 5 times. No one ever showed up nor did they call. So I canceled the purchase and they scheduled it for pickup. We were very disappointed that e didn’t get to keep the tv. However, on August 29, the pick up tv day a very nice man named Jeff Magallanes showed up to retrieve the tv and bracket. He asked me why we were returning it. When I told him about all the no show installs and reschedules he asked if we still wanted the tv. I said we did but it’s of no use to us sitting in a box for 19 days and a future install sometime in September, a month after purchase!! This guy, Jeff, said he would install it NOW if we really wanted to keep it. Of course I said YES, so he called his supervisor and told him what was going on. The supervisor agreed that we had waited too long and gave Jeff the go ahead to install it. Jeff did a wonderful job and saved our tv. He saved Best Buy a sale of nearly $1000. Jeff is a great asset to Best Buy and should get a raise for what he did for this family. THANK YOU JEFF!!❤️

Geek squad came out to mount my TV and did a great job

Geek squad was wonderful!! They were friendly, professional and efficient with my tv mount and set up! They gave great advice for an antenna for local channels.

The agents mounted my tv and connected it to provided devices like my antenna and soundbars. They were very courteous and professional, asking for clarification which was helpful. They also offered tips on cable management.

I bought my 85” tv elsewhere simply because there was an extended warranty thrown in for free. But the reviews for that vendor’s installation were enough to warn me away. I was delighted that BestBuy will install products purchased elsewhere. The team was great at communicating, very pleasant, and had a lot of experience with my specific mount and tv model. Installation was fast, and highly professional! I would use Geek Squad again in a heartbeat.

Must say it was an easy installation. They came very early in the morning and installed my 65 Inch Television just in time for my house warming party that evening.Walked through step by step how to use the streaming device as well. Great work guys -much appreciated!!

The GEEK….that set up my 55in television and connected my devices, did a great job. He was very professional. He made sure everything was working before he left. I would recommend the GEEK SQUAD!

Loved the service from the moment they came in my apartment. It was a rainy day and before they came in they put on these covers on their shoes which I appreciated (y’all think about everything). Nice and respectful gentleman. I think it didn’t even take them 15 minutes to mount my 75” TV. Very satisfied with the service and results.

Samsung no longer supports the no gap mount for their premier 4K tv. So, I sent that back and got a very low profile mount. The Geek Squad showed up, removed the drywall to recess mount the mount and installed my TV. There is < .4 inch gap between wall and TV. It looks like artwork. Can't wait till they recess mount my speakers, which are on their way from England and will be here soon. These guys are awesome!

They were efficient, friendly, helpful, knowledgeable and very patient!!! Very qualified for the job. They cleaned up boxes and paper afterwards. Set up TV channels, and sound system. Showed us how to access the apps on the TV.

I purchase a 50" Sony smart TV for an older couple. The couple had lots of concerns and questions. The two Best Buy employees were very professional and helpful. I couldn't have asked for better service, they nailed it.

I can’t remember the installer’s name, but I really appreciate how professional, clean and fast he was, I really want to thank best buy for hiring only the best to do these installation’s, I will always have confidence in the Best Buy’s employees!!!! THANK YOU BEST BUY ONCE AGAIN!!!!

The guys who did my installation did a awesome job very knowledgeable and helpful 82 inch Samsung

The setup personnel were professional and very informative! It was a pleasure to have them install my equipment.

The agents greatly exceeded my expectations in mounting and connecting all my devices to my new TV. They were careful with all my equipment and made sure everything worked correctly and I understood how to operate all my devices before they left.

Russell, the technician who installed our TV, was timely, professional, communicative, and an absolute expert! We bought a 65" TV and needed it mounted in the corner of a room. The associate at Best Buy recommended a wall mount and a kit to run the power, optical, and HDMI cables through the wall. Our house was built in 1890 and the walls, while drywall on the surface, harbor many intricate layers of plaster, hand-cut wood, and who knows what else! The technician, who also owned a historic home, installed the cable kit and wall mount expertly and efficiently. He singlehandedly completed the entire project in less than an hour! We were impressed with his friendly, yet professional demeanor and the care he took to ensure our entertainment setup was impeccably installed. We will definitely use Geek Squad in the future!

Very quick and professional service. My installer was extremely knowledgeable and considerate to my needs. My TV bracket installation required someone skilled due to the very limited space, and the job was done flawlessly. He also used boot covers to work inside my house. That was appreciated.

Amazing service! Had a bad experience with a 3rd party installer a couple of months earlier through Best Buy and almost stopped buying from them. Ask for the their own folks to set ya up and you can’t go wrong. The guys were so helpful and patient and they made me a Best Buy fan again!

Agents were very professional even making recommendations that i purchase a better wall mount than the one that LG provided with the set, and i'm glad i did.

The Mountain service was amazing the guys was extremely helpful they were a third-party company but work Great they came up with great ideas to help me put my TV on the wall and was very understanding they did outlines of the TV before they mounted on the wall I was totally satisfied with the work that they provided.