Customer Ratings & Reviews

Everything went well. The Geek Squad agent was able to use the wall mount device that was already on the wall. He hung the new TV after hooking everything up, taking care to hide all of the cords. Looks and works great!

Best Buy Review I recently visited Best Buy to upgrade my home entertainment system, and I was thoroughly impressed by the experience. The store was well-organized, making it easy to find what I needed. The staff was knowledgeable and eager to help, providing great recommendations based on my budget and preferences. I ended up purchasing a 4K smart TV and a soundbar. The selection was vast, with options for every price range. The employees were able to demonstrate the products and answer all my questions, which made the decision process much easier. Recommendation I highly recommend Best Buy for anyone looking to purchase electronics. Their wide selection, competitive prices, and excellent customer service create a seamless shopping experience. Whether you’re upgrading your home theater or just browsing for gadgets, Best Buy is a great choice.

Our Geek Squad service team was absolutely top-notch from start to finish. They arrived on time, were incredibly professional, and made the whole process smooth and stress-free. They had no trouble mounting our new TV perfectly—taking the time to ensure it was securely installed and completely level. What really stood out was how patient and knowledgeable they were. They walked us through some of the TV's key settings, making sure we understood how to get the most out of it. We couldn’t be happier with the service—we’re seriously impressed!

Everything went smoothly. Very professional. Very,very patient in explaining how to set up the tv and function of the controller.

The 2 young men were efficient, knowledgeable, polite. They answered questions and took the old TV and boxes with them.

The team did a great job, arrived on time and installed the mount easily. Weren't able to move the outlet due to where we had the tv mounted, but they explained why and helped us return the outlet kits that we had purchased

I have used Best Buy install on numerous occasions. And I have not been disappointed. I encourage anyone who is not satisfied, speak to the installers communicate. If I ever had a concern or issue I have communicated with them directly, and we have been able to resolve any concerns. Set an expectation for how you want the finished project to look, prior to them, beginning work, and iron out any wrinkles. I have just been so pleased with the service at Best Buy offers.

The two young men were very professional and set up tv and sound bar and mounted the tv to the wall. They did a great job and were very knowledgeable. They even organized all my cords. Worth every $ to have the Geek Squad do your installation.

Very professional and knowledgeable installers. I would recommend this service.

I was so impressed with Alex D. the Geek Squad guy who installed our 85-inch Sony TV on the wall he also solved a problem we had with the speaker. He and his helper were very courteous and worked quickly. Alex's excellent knowledge and advice was outstanding. They removed the old TV and helped store it till our daughter could pick it up. A great team the best of the best.

The mounting of the tv was fast, efficient and professional. The tech was very cautious when installing tv, asked which height was good for mounting, had extra tools in case screws didn’t match.

The agents mounted our TV and connected all our devices in just a few minutes. They knew exactly how and what to do . We appreciated them so much . They did not keave a mess either .

Excellent service! Technicians were quick and professional. Arrived on time cleaned up all debris and reviewed operation of new tv. Would highly reccomend

The two people who installed our TV were professional, knowledgable and took their time to listen and get it right. They were stellar representatives of Best Buy’s “best” (aka Geek Squad).

Installers were so knowledge and professional! So helpful with suggestions on placement and such. Knew it was a bigger job than we wanted to handle and so glad we had these two professionals handle it for us.

Although it was a little more involved than planned, the mounting worked well and Greg and Rel were extremely professional and took the time required to ensure an excellent experience.

Three guys showed up, each worked independently to prep the wall mount, unpacking the tv and prepped the surround bar and system for install. Hung the tv, set up the surround system and gave a run down of operation. Very smooth, efficient and thorough process.

Geek squad techs did amazing work. 70 inch TV and sound bar and mounted tv on wall. Very clean and sleek look. No cables showing. Great customer service.

I had signed up for Premium TV mount for LG GX77 alng with moving my existing TV to a different location in the house. Best Buy assigned me third party TV installers that I agreed. I trusted Best Buy to assign someone good and knowledgeable only. The moment the installers entered home they started complaining that they are not installing extra mount for the existing TV to be moved to other location while I never asked them to do so. They assumed it and started complaining. They just had to take TV out of one mount and hang on another identical mount that was already installed on the wall and I had signed up for this service. I had bought LG GX77 that is worth its high cost only if it is mounted nicely flush to the wall and I had got the in-wall wired, large electrical box pre-installed for that and special flush mount bracket for this TV comes with the TV. They started insisting that there is no mount and I need to provide mount. After I insisted that mount must be with TV, they opened the box and found it. At this point I was nervous if they will properly mount the TV because this LG GX TV needs careful mounting steps and they didn't seem to know much about this TV. I was getting nervous. The flush mounting needs meticulous routing of all cables (HDMI, etc.), etc in the back. They didn't plan for that before they hung TV on wall and then struggled with connected cables etc. to keep it flush. They managed it but it was a shoddy job. I was constantly there and providing help by telling them what they need to do. I was nervous that if they didn't mount it in the best way, I would have bought an expensive TV for nothing. They had absolutely no back up supplies (any HDMI connectors, etc. for any contingencies (and I would have paid for any extra parts) to make sure everything gets mounted and mounted well. Thankfully I was more ready than any other average person will ever be and had purchased for all contingencies. Overall this was NOT a good, stress free experience that you would expect when you sign up for PREMIUM MOUNTING from a reputed company like Best Buy. In the end the TV did get mounted pretty decent (almost flush) so it didn't end bad but I was worried with their lack of knowledge/preparedness on this TV and their poor attitude.

The agents took my old 55in TV off the wall mount and installed the new 65in TV. They were very polite, knowledgeable, and completed the delivery with the set up of my new TV to my Dish Network Ho]er and remote.