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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1547 Showing 30,921-30,940 of 38,694 reviews
  • Rated 3 out of 5 stars

    Average install, could have been better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and soundbar. We paid more than 400$ to get the TV and soundbar installed with the in-wall kit. Not a great install I can still see wires everywhere, will request not to use this specific installation company the next time I need an install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Devices Installed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad mounted all my devices. Great job guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv. Set up above fireplace

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great work very friendly knew what to do arrived on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set it all up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was great and professional plus they programmed the new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and efficient installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad tech was fast and efficient in connecting this tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad mounted my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and hid all my cords after mounted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Three guys and a truck!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took three guys to mount my TV, but they did a great job! Do not try to mount one of these 75" TV sets by yourself!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, polite, professional and on time. Just wish they could’ve let me know in advance to have my own bracket to hang the tv.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 1 out of 5 stars

    Worst Service EVER!!!!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Best Buy Deliver a tv and set it up 3 weeks ago and the crew was amazing, patient, detailed and caring. They were Geek Squad. Based on that I booked a 2nd tv installation. Well night and day!!! They hung tv and refused to do anything more. They said they only had to "install" - i pointed out they were to also set up tv and connect it and that the cable box wasn't working with tv and they said "not our responsibility" . ummm, per website service includes that. The previous folks set everything up and explained. Is this due to Best Buy outsourcing? wasn't geek squad but DUD service aka NO SERVICE and they didn't clean up after themselves. If this is what Best Buy plans to offer moving forward, stay far far far away unless you want to do all the services that you paid for to have them do.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Wall mount.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted product. Keeps tv in place and at correct level. Excellent product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great love the way it swivels i would buy again...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional experience installed onto wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These geek squad guys came and did a perfect job on the wall mounting. Looks good!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always fet outstanding service whenever I need help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great stand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great if you have a small. Tv stand.for tvs 55

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very helpful, polite and cheery. I was very satisfied with their service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality work in small amount of time!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went well, i would recommend this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV Installation. The techs did a great job and kept me informed during the process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad mounted my tv and did an excellent job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I sat up a date for installation on Dec.27th. for the 68 in smart tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only one person showed up to do it and she was awesome and impressed!

    I would recommend this to a friend
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