Customer Ratings & Reviews

The folks installed a new tv and moved and installed another, all with sound bars. The work was done in a satisfactory manner, but the attention to aesthetics was a little lacking. Also, make sure you are getting the "Geek Squad", I thought I was and it turned out these folks were sub-contractors. Make sure you have all the cables you need too! The installation would have not been as good as it is had I not had a spare (long!) HDMI cable. The vendor insisted on using a cable wall mounting kit. The kit works well, but the hole it needs is HUGE! I have had other installations with much smaller holes in the wall. Having said all this, the young man (they only sent one guy, when the job called for two) did a great job setting up all the remotes and making sure everything was working properly. Overall a C+, B- effort.

Agents were on time, quick, polite, and knowledgeable. They did a complete set-up, and answered all my questions. Very professional

Excellent service and knowledge on mounting a tv. Would definitely recommend!!

The Geek Squad was absolutely amazing!! They’re the only reason I’m giving the 5 star rating, My rating would be zero, due to the obnoxious amount of money Best Buy now charges to hang the TV’s, they now nickel and dime you for every little thing!! Almost $800 for 2 TV’s, I will never have them come again, I’ll find someone else, I don’t mind paying a small fee, but I was shocked my Total Geek Squad Membership no longer covers it. I will always use Geek Squad for computer issues only

The Geek Squad technicians were very friendly and did an excellent job of installing and setting up our new television, stand, and sound bar. They explained the operation of the new equipment very well and answered our questions. Our only disappointment was we could not make a telephone contact with them afterwards about a question we had so we had to do so bu contacting the local Best Buy tech people.

I was prepared to never go to Best Buy again UNTIL they came out and fixed the mounting. The "squad" was exceptional, proficient, friendly and respectful. Perhaps they should do an inservice with some of the sales people on the floor. I will return because of this positive experience with the service that Best Buy is capable of!

I'm very glad we organized this service through Best Buy. They delivered the TV, carted off the box and waste, and had the TV mounted in minutes. Obviously they are experienced! The techs were extremely polite, showed us the basic TV functions and set up wifi for us. They even gave me a rec for a longer HDMI cord, so I didn't have to pick through the options. I was impressed. Very professional and knowledgable. When they left there was no sign they had been there except for our new TV on the wall.

Love this tv. Size is great, but picture quality is amazing. Just love it. Plus install crew did a great job.

The installation crew installed the wall mount bracket and the 75 inch tv professionally and setup the overall system. A very good experience.

The techs that mounted the tv on my patio was very knowledgeable and professional.

Thomas C and James did a great job. Very professional and informative on installation and use of tv. They went above and beyond with the delivery and installation. Highly recommend them. The manager Josh also went above and beyond to make this installation happen flawlessly special thanks to Josh and Thomas for going the extra mile to make everything happen perfectly!!

What service and the two gentlemen who were here taking charge could not have been more efficient, friendly and knowledgeable.

Excellent and quick service, and the installation guys were pro.

My tv was delivered and installed right after the superbowl and i absolutly love it! The install team wall mounted and hid my cords in the wall. They did an amazing job!

I have a 65in LG CurvedScreen Tv. Darrell and his crew did a fabulous job mounting the tv,soundbar and cable box. All you see is the tv. Very professional and neat

Ivy installed my new tv. He was awesome! Very professional, pleasant, patient with all my questions. He was respectful of the room. Clean up was like he was never there. It was a great service experience.

The installers were great. Very friendly and very professional. They encountered a few problems which they were able to quickly solve. So often this is not the case, so I really appreciated it.

Excellent service and very knowledgeable and professional!

Smooth sailing. Polite and competent installer. Packaging removed.

The agents mounted the TV on the wall quickly and efficiently. They are professional and helpful.