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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1617 Showing 32,321-32,340 of 38,694 reviews
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the installers knew what they were doing and did it in a timely manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did a good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice fellow. Did a good job. Was pleased with the experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was awesome

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted and hooked everything up. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad install the Television quick and clean

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was super outstanding and Excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good very polite team highly recomend.Will use them again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad installed my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents installed my tv and connected it to all my devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy geek squad came out and installed two LED TVs. They did a great job and cleaned up.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Had a sub contractor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I scheduled for the Geek Squad and somehow ended up with a sub contractor that was not quite up to the same expertise as the actual Geek Sq. Best Buy has intervened and a member of the “real” Geek Sq will be coming to set up my surround sound and adjust the tv picture. Best Buy should consider only using the real Geek Sq and not sub contractors.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Installation/Communication Nightmare

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For 3 scheduled installations by the "Geek Squad" over a 3 month period, no agent came during the scheduled installation time (which was a 6 hour window or an 8 hour window, during which we had to remain in our condo). We called while waiting to receive updates and were assured someone was coming, only to eventually be told they would not arrive. Communication was difficult because we were always dealing with a call center outside the US and they had limited means of finding out what was actually happening, and sometimes would put us on hold for long periods (I spent over 10 hours, probably 15) on the phone getting no satisfactory answers. Eventually, 4 months after purchase, 1 agent came and with my help( because it was a 2 person job), installed the TV satisfactorily.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Not yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service not completed.yet , I hope to get started after the new year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV wall mounying

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was completed professionally and accurately. Very satisfied

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Work

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great. Very efficient, fast and thorough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of my TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad representative was very professional and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad mounted my TV quick!!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came out to install my TV were very nice and quickly mounted my TV!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Great

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was great. Great work and they follow up after their service to make sure things are ok.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New Tv

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just love our New TV Sound good Picture resolution awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT!! love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV was placed straight centered and the geek squad asked me before they drilled anything very caring!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Work

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I haven't had any problems with this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv insaltion completed

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How was installed and set up without a problem thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The first contracted out was terrible; however, wh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    See above! They were timely, professional, professional, knowledgeable, and respectful.

    I would recommend this to a friend
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