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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1637 Showing 32,721-32,740 of 38,694 reviews
  • Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mount looks great. Couldn’t be happier. Very professional team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad arrived on time and installed my television quickly and effortlessly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and Courteous

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did an awesome job. Explains the whole way so we knew what they were doing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mounted my tv and then programmed the TV. The disposed of all boxes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did a great and timely job. So pleased with the product and the great job of hooking it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad knows!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation is perfect. Geek Squad knows what they are doing!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    deeply regret/ extra charge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I deeply regret choosing Best Buy’s service for my TV installation. Two installers came and told me the wall mount I had already purchased (based on their recommendation) wasn’t suitable for my condo. They charged me an extra $170 for a different bracket on the spot. Then they said my wall was concrete and demanded another $130 for that. In total, they charged me over $300 in additional fees, on top of the installation cost I had already paid earlier. This whole experience felt unfair and frustrating. There was no clear communication about these hidden charges beforehand. I absolutely do NOT recommend using Best Buy for installation services—never again!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    This Geek squad did an fair job at best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service was not the hottest. We told the two installers where we wanted it installed and they were 18 inches to high the first time. They moved it 2 more time and it still is about 6 inches to high. They did not listen. We have a sonus sound bar coming that was back ordered and that will not fit with how it was mounted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent install and fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did excellent job, walked me through the process and installed to my satisfaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service from Geek Squad and great tv from Samsung.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounting bracket

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good bracket. Geek squad did a great job with the install and had some great tips!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad to installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was prompt, friendly, helpful and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A job well done!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Geek Squad performance! Will use them again. Very pleased!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squads mounted my TV’S!!! They were fast & pr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are professional & abided by the protocols!!! They went beyond the service!!! Thank you Geek Squads!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys did a great job showed me all the different angels in which tv would look great in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad mounted my television at the exact desired height.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was really helpful!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed the mount the way I wanted. They were fast and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Overall Service! Very Happy with our new Samsung TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Juan was the guy that came and he was wonderful an

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Juan did the mounting and also made sure the TV worked properly before he left!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a very good job setting up the tv. Very informative and knowledgeable.

    I would recommend this to a friend
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