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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1642 Showing 32,821-32,840 of 38,694 reviews
  • Rated 5 out of 5 stars

    Geek Squad TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were so efficient and helpful, and friendly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did the job well and quite fast.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad staff showed me plenty of new things about my tv. I’m grateful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    professional & competent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Professional,competent staff. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician did a wonderful job mounting my tv in my kitchen. Now I can bake and watch tv

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    T V installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy Technical and in home services was amazing

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor business practices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give more than a one star I would. I made a purchase for a TV in Mount and then purchased additional install services which has caused me over $1000. I have yet to have my purchase installed. I had an appointment for April 16. I was called and told that they overbooked and had to reschedule. I’m rescheduled for them to come April 30th. They don’t give you a specific time your window is 7 AM to 7 PM. I wait all day on April 30 and they never show when I call then they tell me that I was not assigned a technician to come to my house and I will have to reschedule again. The sad part about it is the installation fees are almost $500 half of what my price is and this is how they treat customers and I still don’t have my TV mounted or my TV and now I have to wait until May 13 a whole month past my time that I made my purchase

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen where very pleasant and wanted to ensure that the product mount met our needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Why haven't I done this before

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why did I struggle doing this by myself before? They were so fast, clean & just amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was very polite, clean and efficient

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad went the extra mile to make sure everything was working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Good Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my Tv and connected it to my network and it was done perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and professional installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was on time and had our new tv installed in less than an hour.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installation is fine but.,,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician doesn’t answer back questions after a day on troubleshooting

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to answer any questions about your install or assist with any troubleshooting. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad Agents Mounted perfectly and quickly. Great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It was freat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeks squad did a great job. They worked in a timely and efficient manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    install speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    install new home theater spekers in and calliber with other speakers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the Geek Squad service. They have been extremely helpful and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    outstanding picture quality for 82 inch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, extremely careful regarding mounting and advice. No mess, very efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job very polite and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent mounted and hooked up all the cables and it worked perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In the right spot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted and sturdy. Love it. I was skeptical at first, but the Geek Squad convinced me otherwise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is #1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted my TV perfectly!!! Very courteous and professional.

    I would recommend this to a friend
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