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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1646 Showing 32,901-32,920 of 38,694 reviews
  • Rated 5 out of 5 stars

    They were on it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and showed me how to work the system.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Arrived on time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with technician. Had to do holes twice, needed a 2nd person.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding Support!!! Cost and service was top notch.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad programmed my Harmony remote tp operate my new LG TV w/ my other components.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and on time, will definitely use again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superior geek!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This guy mounted three tv’s and was clean, pleasant and a perfectionist! Very impressive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality & professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These geek guys knew their stuff. On time and perfect install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    T.V Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent did a great job, very knowledgeable and straightforward

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Puntual and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were punctual and very informative in completing the task

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Mixed results

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This being the 2nd time i have responded in this form, plus the store manager has not returned my calls. Though the Geek Squad were very nice and did a good job, they said they often get complaints that the customer didnt get what was expected or purchased. Now who is going to respond and correct the problem?

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Good job done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did an excellent job Very satisfied my tv looks good on the wall

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    they did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job with my tv mount and they were very kind

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mount installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kevin is awesome ! Thank you so much for your help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Juan is the Best!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Juan is always so knowledgeable and helpful. He is the go to guy at Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrific purchase! And it was at a bargain price as well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andrew was a star! Professional, friendly, respectful, and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrific installer. Great attitude. Thorough and cooperative

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service… there’s on time.. fixed properly……..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    jeff mate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just a TV mount. Guys were in and out in 30 minutes. Fantastic job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy process

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy process good communication and efficient service

    I would recommend this to a friend
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