Customer Ratings & Reviews

I bought a Samsung S89C 77” Oled last week, with installation. I noticed the previous week BestBuy was offering free installation but they told me they couldn’t give it to me the day I bought it as it was only for last week. So great I bought the TV paid for the install service $249 only to notice 6 days after I bought it BestBuy was offering free installation on the TV. When tried to get a pre match or I would have taken a store credit BestBuy customer service said they couldn’t after speaking to a supervisor who told me I couldn’t escalate the issue any higher then him. I was offered a $50 gift card. I didn’t want to take it as it feels like they know they are in the wrong but don’t want to admit to it. I hope someone in corporate reads this review and takes action. The reason that BestBuy offers price match is so the consumer doesn’t have buyers remorse when purchasing an item and seeing it go on sale 30 days later. Now you’re going to tell me it’s ok for consumers to have buyers remorse when getting service with BestBuy? Now I have to worry not to purchase an item because next week you could offer free installation? If it was a small fee I wouldn’t mind but when you charge $249 and if I would have just waited 6 days I wouldn’t have had to pay that, I got a problem with that and everyone reading this should too. I have also checked through the exclusions on price match policy and I have yet to find anything on install services can’t be refunded. In conclusion I told the rep if there was an exception they can make with my case and they said no, I would have been happy with a gift card for the value of what I paid. In turn I would have probably spent double the amount given but I again was turned down. Bestbuy you need to do better.

Thee agents remounted my TV and connected to all my devices

Installer was awesome! Quick and very efficient and polite!

They were very helpful and arrived on time and with phone call prior. Very pleased with them.

The agent successfully helped me with my laptop problem.

Great workmanship. They even helped two old folks re position a heavy table

The guys were very professional we appreciate them respecting our space wearing shoes

These guys were quick and polite. Most definitely worth it.

Geek Squad did a great job. They were friendly and professional.

Excellent service. Great communication. Would recommend.

Guys were very professional and effective my TV was installed and mounted in no time

A-1 Service on all levels!! Will definitely use again!

There's no way on earth I would have done this myself. The geeks squad guys were excellent.

The TV image looks blurry compared to the Samsung TV I had right before this one. I dont see anything else in the settings that I could try to make it more clear. I’m using netflix right from the TV so it should be crystal clear. I’m going to reach out to LG customer service next.

THEY AGENTS WERE THE TWO BEST ONES EVER OUT OF ALL OF ALL MY EXPERIENCES

My new 4K TV looks great mounted on my wall! The Geek Squad Team did a great job!!

Had the team mount my 75" TV, and the whole squad was awesome!

My installation didn't happen. I purchased two 75" tv's & four mounting brackets. The store sold me the wrong Mounting Brackets so Geek Squad showed up with the wrong brackets, tried to upsell sell me different brackets for $300.00 more so I asked to speak to their supervisor and they refused, said they weren't doing the install and proceeded to leave everything laying in the middle of my floor when I had movers on the way. So I went outside and stood in front of their van not letting them leave until I spoke to a Supervisor or the removed the items from my home. They again refused and called the police on me. It was absolutely embarrassing and total harassment. That's what you get for spending thousands of $$$ with them. I never heard from anyone so I went to the store to hear nothing but lies told by these 2 clowns. To date, nothing has happened to the installers and I haven't even received an apology much less a store credit for my wasted time, frustration and embarrassment. Absolutely the worst shopping and installation experience ever!

We told the customer service person we purchased this TV and Sound Bar from - that this was going to be mounted on a stone fireplace. We know he typed in specifics for Geek Squad. He asked us a ton of questions and typed away.... We waited weeks for our appointment and the day before the appointment I received a phone call and 'Robert' from Geek Squad. Robert verified with me that it was being mounted on a stone fireplace. He also asked a bunch of questions and then asked me to send him a picture of the stone - which I did. On 11Nov - when Robert arrived... he was here for 2 minutes. Looked at the fireplace and said "I can't hang this TV - it's on stone". He told us he would have a "special" group contact us now - with details of when they can come out and potentially hang the TV. Nobody has called. We paid money to have these guys come hang our TV and sound bar - and it looks like my husband is going to have to do it himself anyway. This is our first experience with Geek Squad service and it has been less than stellar. Beware before you give them any money for this service. If Best Buy is reading this - do I get a refund since Geek Squad failed to provide the mounting service that I was charged for?

Tech did a fantastic job installing TV & sound bar