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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1659 Showing 33,161-33,180 of 38,694 reviews
  • Rated 3 out of 5 stars

    Not like Best Buy at all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was just ok!!!! Not like Best Buy at all. They had NEVER mounted a100 inch tv before and they were in a hurry and didn’t take time to really explain everything to us. And we still tipped them well…

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Absolutely unacceptable!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scheduled an appointment for a tv installation at a commercial office. I waited at the office for the full four hour window of the appointment and saw the geek squad truck drive past the building. When the technician didnt pull in after 10 minutes I called the support line to figure out what was going on and was told to continue to wait because the technician might be running late and there were no updates in the system. I tried to call the store but it sent me to the same tech support line... the number they gave me to contact the technician was disconnected and the store was suppose to call me and never did. I called the tech support line again trying to get someone out the same day and they told me I would have to wait five days because of their mistake! How is that acceptable? The phone number I have to give to them to verify and talk to someone about the appointment is the number they have on file and they told me the technician called the wrong number and there was nothing they could do... absolutely terrible service. I will never use them again! You would have better luck with Angie's list.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did exactly what it said. It would do great product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed Sony TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent overall service..very informative about my Sony

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and Clean

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was great. Friendly and great customer service. TV was defective, though

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Perfect for my needs. Love the fact I can position it any way I need

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad took their time and did a professional job on wall mounting my LG TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great professional service, Great professional, Great professional service service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was quick and professional. Would highly recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Grand baby Xmas gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my Tv in my granddaughter room and left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ring doorbell, arrived right on time and was quick

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgable, walked me through the app, got everything set up perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My installer was prompt and professional. I would use the Geek Squad services again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok thanks where happy I will let you know It was a good service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was great. They knew what to do and were very nice and neat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad got everything set up to my satisfaction. Ryan and crew were great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Friendly, patient, and great communication.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed Cable and router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were one time and efficient...keep up the good work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job! They were very fast and friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were fast thorough and answered questions respectfully

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did a good job setting up my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and pleasant. Set up my new TV, remote, made sure everything was working.

    I would recommend this to a friend
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