Customer Ratings & Reviews

In and out - and that’s exactly what you want at a time like this

On time and pleasant. Set up my new TV, remote, made sure everything was working.

The Agent is knowledgeable in what he's doing. Pleasant

Very easy to connect with yhem I would recommend to other too

The techs came in & hooked up everything & explained the features of the equipment.

Great job by the squad. Love the level of communication when setting up the appointment.

Genuine concern for customer’s satisfaction! Arrived on time and worked with diligent

They did an excellent job of mounting the television.

The Geek guys were efficient and friendly. They worked quickly

these guys were very super friendly, very detail oriented and fast. Outstanding service

The tech did a good job finding studs and mounting appropriately. He ran into a small problem with a screw but adapted well to complete the job.

Very professional. The got my tv on the wall pretty quickly

The guys were on time, polite, professional and quick.

The two men who set up my TV knew what they were doing and answered my questions.

Installation wasn't bad. 50 inch Toshiba was mounted with no issues. Fits perfectly.

If you have a handy man that will do it for the same price, use him/her! The first guys that came didn't try to hide any wires and didn't help with any setup. When I asked them to help, they said they were in a rush to get to the next job. The second group that came after I complained and threatened to return everything (i bought the insurance), hid the wires in the wall but didn't help with the setup. These guys have nothing to do with tech. this service is not worth it!!

My tech was the best. He set it up and made sure I knew what I was doing before he left.

I've had several occasions to use Geek Squad teams in my home, and always was pleased with the results and the performance of the team. NOT THIS TIME. I consider it unsatisfactory. It started with a phone call announcing his arrival time, during which he told me that I should have purchased a cheaper model. (He repeated this to me several times after his arrival.) Then after looking at the old TV’s installation, he said he couldn’t do the job because of the weight of the existing TV, which of course was about the weight of the TV he was going to install (55 inch). He then informed me that they should have charged me more for the installation; I replied that that was not my problem. However, he did call another team who was able to come over to assist, after which he started to remove the existing TV. I should describe the old TV’s setup. The TV was mounted to the wall with a slim speaker cabinets on each side, mounted to the TV mount. The power outlet, HDMI cable, and six speaker wires were directly behind the TV. Each slim speaker cabinet contained four speakers; the top two speakers in each cabinet were connected to the left and right speaker wires; the bottom two speakers in each cabinet were connected to center speaker wires with two wires connecting between the cabinets, thus providing the center channel sound. I explained this to the first installer, wherein he proceeded to disconnect the wires, not bothering to take a picture of the existing wire attachments. The second team arrived and the proceeded to remove the old TV and install the new TV. Upon completion (after the second team departed) I commented to the first installer that the new TV was at an angle; he stated there was nothing he could do about that and again told me that I should have purchased the cheaper TV that wouldn’t have had that problem. I also noted to him that the speaker wires were hanging below the TV, which he corrected. I also noted that the right speaker grill was just hung on the cabinet rather that having been properly installed; again he corrected the problem. Failing to correct these obvious installation errors before telling me he was ready to go is totally unsatisfactory. The following day I noted that the sound didn’t seem right, so I checked the setup using a utility (nothing more than proving the ability to send sounds to each channel independently) in my AV Receiver. I discovered the left channel was correct, the right channel played through the center speaker, and the center channel played through the right speaker. AGAIN, isn’t this something that should have been checked during the installation. Geek Squad sent another team out to correct the problem. I should probably add that the old TV had been installed by a Geek Squad team that did a great job.

On time and done right the first time. Timely execution and professional advice.

very professional and prompt,the team was very knowledgeable