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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1663 Showing 33,241-33,260 of 38,694 reviews
  • Rated 5 out of 5 stars

    Installed in a timely manner!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service, provided in a timely manner. Good job!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 2 out of 5 stars

    Outsourced install was not the same quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My recent TV install was apparently outsourced to a 3rd party who arrived late in a rental van and no uniform. There was only one person to mount a 65” TV which resulted in me having to help carry and lift the TV to mount it. My previous experiences with actual geek squad employees was great.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    The Best installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my tv at best buy because of the quality of installation services.....truly superior

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like advertised. Excellent product. Nothing bad to say.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professionals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional and quick. He gave us tips and best to knows about out tv.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installment was very pricy by geek squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted the TVs, but said he was not instructed to connect any devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent job, very personable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent job, very personable. Explained the TV settings and options in great detail.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Very professional job would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time pro service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad always does an excellent job of installing media. I use them all the time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is amazing and I highly recommend this product.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keith who delivered and installed was amazing. The Best Buy customer service could not have been worse via plus call center and Mid Rivers MO store. Carl the manager told me the problems with my delivery was because “I’m not the first person or last who will have my experience as well he threatened to return my 3k purchase rather than help. Over 8k spent in that store and that is how I was treated. Done as a customer, plus member and CC holder (will cancel plus membership and payoff and cancel CC. Nobody cared so why would i continue to be a customer.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely a must

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were awesome and fast. Professional service and the mount is beautiful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy with good price I have to use it but looks good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The 2 that were sent to set up the TV were amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you for sending dependable and knowledgeable people to work with. They were awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knows the products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was excellent. Technician was professional, polite and very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Premium Mounting is worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went with the premium set up it is well worth the additional cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech was very professional and courteous

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent explained some features of the tv and installed very quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installation Speedy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the television in a speedy manner.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wall Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad mounted my tv quickly. Took measurement to center correctly and took to with me to analyze before screwing in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys arrived 3 TVs installed great job very efficient happy with geek squad

    I would recommend this to a friend
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