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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 167 Showing 3,321-3,340 of 38,694 reviews
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek squad mounted my 85 inch television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your service technician did an excellent job. He was very professional and polite. He had his assistant or very helpful explain throughout the process and which they were doing, as well as giving me some pointers and passing on some knowledge for me to use once they left, it has been very useful and I am very appreciative of it.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad was great .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted our TV and connected all our devices in just a few minutes. They knew exactly how and what to do . We appreciated them so much . They did not keave a mess either .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Steve installed my TV very quickly and efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad - Steve, was very professional and efficient when installing our new 55”TV on the wall. He was very respectful of our living room, and careful not to make a mess, and cleaned up after himself. He explained everything and made sure we understood what he was saying. Was very pleased with his service!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Geek customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an excellent job as I purchased the wrong type that won't go on my fireplace wall. I was so disappointed at the moment as I was waiting over a month for the installation appointment. I really hoped I can watch TV that day. As I was so frustrated, the Geek installed person told me that he may have another wall mount kit in his car . He was very efficient and brought in the new wall mount and installed my TV quick. Before he left, he even showed me how to operate the TV as well as how I should maneuver the TV mount to get the best angle to view

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outdoor TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team did a great job with very heavy outdoor TV and outdoor wall paneling to navigate. Team of 3 came and did a great job. No mess left at all.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The GS was precise, skilled, efficient and clean.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 Geek Squad gentlemen performed installing and mounting the new TV's on the wall mounts with precision and professional skill. This was the same for the second unit upstairs as well.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    Geek Squad Services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second time I had the Geek Squad mount and install my television. Everything looks great and I will continue to use their services. Total tech is worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Reliable, relatable, recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great work, great team, great experience. I highly recommend Best Buy for tv installation. This is about the 8th time I have used Best Buy for home theater or plain tv hanging. They do a great job and stand behind their work!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Geek squad installed my TV bracket

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team came in, determined exactly what we wanted, and performed the task to perfection. they were attentive, courteous, and very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism, Tv mounting

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total connect was awesome. Came for free with purchase I highly recommend. The crew was fantastic , fast and very professional

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    a title

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quick and easy. They used the old mount (replacing a TV) and told me the external HD antenna we purchased would be ineffective at our range from the signal. Professional, knowledgeable, prompt, and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than I hoped for.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture and sound is so much better than I expected or hoped for. Made it so satisfying to go back and watch many of my favorite films — regardless of how recent my last viewings were. I have yet to use all of the features, but the main ones are [almost] worth the price of admission. I say this because Best Buy dropped the price just a couple of days after I made this purchase. Still bothers me a little…

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geeks were very helpful!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job and very friendly! Very hardworking and knowledgeable. They were conscientious about cleaning up their mess.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brett and Phil.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 guys that installed my tv and surround sound went above and beyond. Brett and Phil were a little bananas but in a good way ha. Can’t recommend these two enough.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    TV Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rashad and his associate mounted my tv and neatly organized the TV wiring behind the tv. They were able to set everything up in less than 45 mins. Would recommend their service.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Free mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Samsung TV came with free mounting service. I got a 75 inch TV, So it was very nice to have this service with such a big TV. Definitely pleased with the placement on the wall.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job installing wallmount and soundbar. They took their time to insure quality installation.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV Installed Quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Miguel was EVERYTHING I look for in setting up a tech product … he was on time, courteous, professional, and patient when asked questions. Knowing that other appointments existed, o never once felt rushed. Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jeff was very professional, friendly, knowledgeable, and all around great guy.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    Geek Squad Rules

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents mounted my TV in less than 30 minutes. Very professional and very clean install.

    I would recommend this to a friend