Customer Ratings & Reviews

Guys who delivered and installed were great. Knowledgeable, efficient and very respectful.

I love this TV. The picture is great. It is very clear and bright colors. It is easy to add apps.

The agents for Best Buy did a great job installing the wall mount and tv in a timely fashion. They were very professional and I was very pleased with the job they did.

The agents did a great hob mounting and installing tv and setting it up there a number 10 for service and knowledge

The installation went very well. The Squad was very professional and knowledgeable. I was extremely pleased with the finished work!

Your service technician did an excellent job. He was very professional and polite. He had his assistant or very helpful explain throughout the process and which they were doing, as well as giving me some pointers and passing on some knowledge for me to use once they left, it has been very useful and I am very appreciative of it.

The Best Buy agent ensured that we were satisfied with the installation before leaving. He made sure all our devices were connected and working properly and even gave us a quick overview of the TV's smart system. An extra plus was that he ensured the always-on closed captioning was displayed to our liking as someone in our household is hearing impaired. Thank you Best Buy and your Total Tech team!

Unfortunately, they were late for my appointment. No call to say they would be late. With this said, the two installers were very good at what they did. They were very personable, and knew what they were dealing with. No complaints regarding the installation. Just did not like the extra wait and change in my schedule.

I love this service. They are always so courteous and knowledgeable.

Geek Squad guy John came to our house and installed our new Toshiba 43" TV over our fireplace. He was extremely careful to not cause any damage; and took his time looking over the entire setup first to make sure he got it right on the first take. He was also very respectful of our home, making sure he wore booties so as not to track anything in our our carpet. He was also very pleasant to talk to, and informative about the product and what to expect. He sold me an extra Geek Squad contract in order to save me money overall... in other words, he made sure I got the best deal possible. Thanks John!

Perfect install and suggestions. Very knowledgeable and experienced.

They both were awesome !! They were thorough and made sure that the measurements of the TV mount, and, the TV itself were well centered on the wall, and that my eye was “perfectly centered “ for viewing the TV for watching programs. Both were polite and professional gentleman They cleaned everything up before they left, and, answered any questions I had. Wonderful guys ! Worked efficiently and knew what they were doing.

GEEK SQUAD, so intelligent knowledgeable about every single thing although a bit annoying just a tad bit, the other thing I love a newby just learning the ropes besides his senior comrade, thing is i don’t like seeing them be chastised in an embarrassing way in my view, its always a beautiful way to tell a new learner the correct way or how things are done. Also, the senior. Should learn to step back while working and learn from newby.

If you want it done correctly and quickly then this is the way to go. The squad answered all my questions and showed me all the features. Well done.

I am so happy with my new tv. The men who came to install it couldn't have been more helpful and preofessional. They went above and beyond to make everything clear. I very much appreciated it and it confirmed that being a Geek Squad loyal member is definitely worth it!

The agents did a great job. They were very professional and walked me through everything. Great job in suggestions and clean up.

The tech was very efficient and professional. Easily explained the use of the TV. Setup the remote and explained it functionality.

They were very professional and quickly installed the TV mount and hung the TV.

Excellent service. Polite and very knowledgeable. Showed me how to work the remotes. Quickly installed and set up.

Jose C had to replace the incorrect moount that was given to us by the sales person, who should have been more informed about which mount would work with the new set. Jose did a great job. Efficient, clean, informative, and set up the TV , which now works great.