Appreciation EventEnds Sunday. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1675 Showing 33,481-33,500 of 38,694 reviews
  • Rated 1 out of 5 stars

    Home Theatre

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strongly suggest avoiding BestBuy for any kind of home theatre set up. We spent several thousand dollars. The equipment got set up by BestBuy and then stopped working. We were sold an Apple TV which was slow and VERY klunky ( save your $) and eventually stopped working after 4 months. We the had to PAY to have someone come back out because we were getting no sound at all except for the TV sound. They got the sound working again but eliminated the on screen programming for the receiver ( technician told us it was an “upgrade”) and while we are getting sound again from all speakers, we are not getting surround sound. No help, no support. The salesmen who was so happy to take our multi thousand order can’t be bothered to return calls. This has been a savagely bad customer service experience and the system has worked as designed about 50% of the time since we bought it. Go to a local store which can provide some meaningful service. Beware!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    LG TV mount

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connect and set up is the only way to go. My LP 49" was set up in no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality Service

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was done well, they were quickly and they cleaned up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents assisted in mounting the tv where we needed it, good alignment

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very happy with installation.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just confused because the box shows it supports amazon prime but the google App Store doesn't have prime?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gift

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good gift for my husband. Best buy makes shopping easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mounting

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and professional job. Highly recommended. Love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the best!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job mounting tv to the wall. Geek squad installers are the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation completed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was completed in a timely manner. And the crew was professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professionally done. Wanted it to be right.

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professionally done. Wanted it to be right. Courteous. Cleaned up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time and did a great job. Set up my remotes and cleaned up packaging.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to operate, gives the movement for just what I wanted. Feels very secure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SUPER GREAT JOB!!! VERY PROFESSIONAL! THE GEEKS NEVER LET US DOWN.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Free with total tech.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service and friendly guy but my tv isn’t 100% straight.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a team of two come in and were super polite and did an outstanding job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Súper súper!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service! The guy was very knowledgeable and we felt at home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will never install another television myself. The Geek Squad is wonderful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Fan!!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very prompt courteous and professional. One of the best features of shopping at Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was fast, professional and mounted my tv perfectly. Would use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This guy Eddie was excellent!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He hooked Everything correctly and looks and sounds great!

    I would recommend this to a friend
Sponsored