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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1684 Showing 33,661-33,680 of 38,694 reviews
  • Rated 2 out of 5 stars

    GS came, installed & left with no technical help.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Considering that we purchased top of the line Samsung’s OLED tv with supposedly “exceptional” Samsung sound bar system, we basically received mediocre installation service without any instruction, no testing of the devices and a mess that we had to vacuum. This had to be one of the easiest installation since the wall mount and cables were already in place from the previous Samsung LED tv and required very little time. However, after such a significant purchase and dealing with new OLED technology, we should have received some instructions/technical guidance other than “here’s the remote.” Also, cleaning up their mess would have been nice and supposedly required in the TotalTech Plan that we purchased?

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Pretty Cool

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv perfectly and were very kind and polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed all of our issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fixed all of our issues and were very patient with us.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Got my TV good to go quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a good job helping me get the TV out and set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christian was great and very friendly and was also very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman installing the tv was very helpful and gave me great tips!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totally worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is the only way to mount large screen tv’s. I’ve had them mount 4

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did all work needed in a timely fashion. Cleaned up after themselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly and efficiently

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person mounted my TV and made sure the connection worked properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did a fantastic job. Placed exactly where we wanted. Very good customer service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Techs did a good job and were very punctual and pr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs did a good job and were very punctual and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technician was very courteous, very knowedgeable, and very efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cancelled service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We cancelled install because we decided not to wall mount TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who came to the house were awesome and I wish I had cash at the time to tip...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great install and service! very very professional, would definitely recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my TV bracket and how they mounted it on the wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right in time and excellent service worked super fast and tv looked great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product from best buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very good for the whole household products but by far it’s essential

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came in and mounted my TV in 30 minutes....very impressive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounted Two TV’s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a great experience getting my TV’s mounted on the wall at my condo.

    I would recommend this to a friend
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