Customer Ratings & Reviews

The technicians did an excellent job hooking up our news tv above the fireplace and attaching the soundbar. We love it.

The crew were very professional & friendly, installed the mount super fast and didn’t make any mess. Geek Squad is the BEST! Thanks Best Buy.

They were very professional and quickly installed the TV mount and hung the TV.

The two young men were very helpful in getting the TV mounted and made sure our remotes worked and our TV ears. We were impressed with them both. Very nice and professional

The Geek Squad Agents were very professional and knowledgeable. They came in time scheduled and helped set up the TV. Very courteous and worth the extra payment for the package.

Guys who delivered and installed were great. Knowledgeable, efficient and very respectful.

The squad did a good job wall mounting my TV. They were knowledgeable and very professional.

Knowledgeable, very nice guys, excellent customer service, installed my tv in a perfect position and made no mess. Thank you!

The GeekSquad efficiently and effectively mounted my two TVs and color balanced the new Sony LVD TV. Two new High speed HDMI cables and a surge protector were added to the install. They both answered a plethora of questions concerning TV size and speaker options that I found very helpful in planning for future purchases .

The queek squad really does a great job We have had them do several jobs for us and always have been very satisfied. Friendly and efficient and usually on time.

They were quick, efficient, knowledgeable and on time. They were also patient in problem solving with some of my lack of preparation....lol.

The agents were excellent, professional and very knowledgeable. They knew exactly what they were doing. Very satisfied.

The agents were able to use my existing mount with minor adjustments. The were quick and professional. It looks great and I didn't have to lift a finger.

Good Morning, I am regrettably taking time from patient care to write the abysmal time I had with your technician. (if that is what he really is). I will start with how he called my phone not able to find the location of my house despite parking in front of my car. When I had came out to greet him, the fist thing he said was “so let me get this straight your order is for us to mount one TV…why ain’t you do that yourself”. I explained to him that he would need to take the existing TV down and replace it with the one new one. Getting defensive he exclaimed: “well I hope you know that’s gunna be extra” I replied that’s fine money is not a problem. Than he cheekily said “I hope its not cuz you gunna be charged extra I have to catch the saints game…I am not supposed to be out here this late”. Finally entering the house he demanded I show him where he will be conducting what should have not ben a monotonous ordeal. He again said “look man let me give you some advice your tv is fine as it is lets just leave it alone I have a game to catch”. Now irate from such duplitiocus behavior I said I ordered this home theater to be installed let us continue with the process. Upon entering the master bedroom he than said well do you have the stand for the old one with out it I can’t help you. Aghast I replied I do have it. Seeing the irritation on my face he said “ well I have a game to catch so if you didn’t want to do this on your own your gunna have to help me”. I of course agreed but did not take a liking to his melancholy jabs where he would say things like “you young people need to be able to do this yourself …can we throw the game on or something” While still trying to remain polite I attempted to meet his demands but could not as both tv’s were off. Finally after taking off the old tv he asked me one last time if I really wanted to do this and that he feels as though the tv is fine despite it being an outdated Samsung that is not a 4k unlike the one that I had just spent 999$ on. After seeing how determined I was to get this installed he quickly set it up where it was crooked. I showed him that this tv was crooked and that he did not use the 4k HDMI cable that I had bought (mind you I bought 2 that equated to 105$). He replied “I need you to look at this again cuz I don’t see what you saying and as for the HDMI that’s 4k you already have one set up”. Not understanding that I bought he HDMI cable thus I know wither its 4k or not he ignored me and said “ this was not what I was here to do I am here just to mount the tv not fish the wires or do anything else” [keep in mind the mount for the tv was already done previously from the other install so all he did at this point was to re mount the new tv because he refused to mount the second one above the fireplace]. Now in what seemed to be a tv show where my nerves were being tested I said you cant be serious Geek squad last time installed the hometheatre hiding the wires and told me I can make use of my non 4k wires because the tv is not 4k. After explaining to him he left the room to call his manager Chris to cancel the apt. Not realizing I was hiding behind the wall I heard the conversation. According to the supervisor he could have mounted the second tv and has all the tools to fish the 4k HDMI and did not want him to cancel the apt. The tech. replied “just cancel the apt I need to be home for the game”. Absoutletey dumb founded I walked away so he didn’t notice I was listening. He came back to my room and said “ so this what’s gunna happen I called the apt off so you wont be chargde you but I expect a tip for the service I did” completely irate I gave him thirty dollars and hoped he would help me mount the second tv and clean up the wires but instead he left leaving me with a unmounted tv not even on the stand but on the couch and bolts and screws every where. I have taken pictures and will send with the email. This has truly been the worst experience of customer service I have ever encountered. I work in the health profession as a physician and if such behavior and mindless execution ever happened there would be serious ramifications. I will take this case to Best buy corporate if it is not handled in a professional manner. I was verbally harassed and chorused in giving money for an unprofessional job. Dr. Victor Abadom

The team was super professional and quick at installing my tv mount. I would definitely recommend and use them again.

The geek squad crew showed up right at the start of my appointment time frame. Very professional and thoughtful in their work. We had to move the existing mount down a bit due to the new TV mounting setting is much lower than my old TV. Nonetheless they took on the challenge and was able to utilize my existing mount and made it fit perfectly. Thanks guys

I love this TV. The picture is great. It is very clear and bright colors. It is easy to add apps.

Roger does a great job and I would recommend him anytime , he has done multiple installs in my home and is always professional and does a great job!!

The installation of my tv and it's hookup to DVD players and TiVo was done quickly and well. The technicians from Geek Squad was polite and professional.

The man who installed my mount was awesome, great mount as well. It was an overall 10/10 experience