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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1706 Showing 34,101-34,120 of 38,694 reviews
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys showed up on time and were done with the job in 30 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must Have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly and professional service. Very knowledgeable and efficient.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Agent quickly and professionally mount and secure your TV to a wall and connect your TV to your video components.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Guy was awesome!! Knew exactly what to do! No comp

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is the best!! Do not hesitate to ask for them!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great placement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service on install, geek squad professional, worked well together

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents were friendly, courteous and respectful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect professional install , very friendly and the tv is amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Operates as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I chose this tv mount as it would enable all viewers to see the full screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Useful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were helpful and very friendly. Very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounting our tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and excellent work. Five stars: Excellent

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Best Buy TotalTech is the only way to go!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who delivered my new television and installed it for me did a great job. They were polite, efficient and competent. They did a good job of explaining all the new features and how to operate my tv, and of course they disposed of my previous unit which had "died".

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad showed up on time and very polite and good at hat they do

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad service personnel were very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and fast 3rd party

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent took his time and completed task in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Mounting Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get service very professional and fast. Showed me how to work my tv as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents mounted my TV quick and correct. I give the an A.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Kind people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some minor issues but team was polite and worked to correct problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed TV quickly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Explained in detail how TV remote works very informative

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv and sound bar mounted and installed efficiently

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    HORRIBLE INSTALL!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were 3 hours late past the window of time I was given. Okay, there were call-offs and I realize this wasnt their fault. I purchased a tv, hdmis, warranty, installation, and a mount from Best Buy. The installers were unfamiliar with the mount and drilled into my wall 3 times before getting it right. (This is a brand new home that now has visible holes on the wall) Also, they did not come equipped with fish wire to run the hdmis through the wall in order to hide them. They told me this was an extra option when scheduling (no it wasnt) and when i argued that they blamed my builder. They also said it would add 2 more hours to the install (it was now 7pm) I went and bought fish wire myself for $30 and completed the job myself in 15 minutes. I have never had an issue with Best Buy or Geek Squad until now. I have holes in my wall after they didnt even complete the installation i paid $250 for and now no one will return my calls.

    No, I would not recommend this to a friend
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