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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 171 Showing 3,401-3,420 of 38,694 reviews
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were on time for appt, knowledgeable,and very professional. Great service. They also did job very quickly and efficiently

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism, Tv mounting

    Rated 5 out of 5 stars

    EXCELLENT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the TV, set everything up, cleaned up after themselves. Couldn't ask for more. Very professional. They took pride in their work, and it showed

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They guys who came in to install my TV were great. Got the job done in a timely manner and were very professional. If i even need another installation done, I'll definitely use the service again.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team did a great job, they were friendly, efficient and mindful to not make a mess. They were knowledgeable and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brilliant.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your agents were very professional,and respectful. My picture is very brilliant. Thank you Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Geek squad is the way to go.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My installer joe was as professional and friendly as possible. Extremely knowledgeable and was willing to answer any questions I had.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    High quality and quick installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, knowledgeable specialist and on time

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    85in tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Read a lot of reviews and was skeptical to get it done through geek squad. Ended up taking a chance and really glad I did. They showed up on time, took my old tv and mount off and moved my old tv upstairs. They installed my new tv with a new mount and cleaned up all their work with a vacuum. They offered to take the boxes with them as a courtesy. Overall really glad I chose them. 10/10 would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    OUTSTANDING WORK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad technicians came over, mounted TV stand and connected my DVD, speakers etc. Very neat installation and very courteous professionals.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad has great customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought my TV on Saturday and it was installed on Monday. They even came earlier than the appointment time. I already had a wall mount but the TV wasn't compatible with it. The installer had one on his truck that I was able to purchase. Appreciated that I didn't have to go back to the store to purchase one and delay the installation. The installer was polite, very informative and considerate of the area where the TV was installed. He even cleaned up the floor below the area where he installed the TV. Purchasing of the Geek squad service is well worth the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounting was perfect!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy was knowledgeable about mounting the tv, did what I asked, cleaned up after himself, and was kind

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and easy install, would recommend!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were on time, respectful, and efficient. My wife had questions about mounting options and they took their time to listen and guide us to deciding on what would work best for our setup. They unmounted our old tv and cleared up the mess from drilling as well as the packing material of the new tv.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad, wall mount and and TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They both were awesome !! They were thorough and made sure that the measurements of the TV mount, and, the TV itself were well centered on the wall, and that my eye was “perfectly centered “ for viewing the TV for watching programs. Both were polite and professional gentleman They cleaned everything up before they left, and, answered any questions I had. Wonderful guys ! Worked efficiently and knew what they were doing.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Tv Mounted on wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    mounted and connected to equipment. Friendly and professional.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent agents, git mount and tv up quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were professional, informative, friendly and out going. Showed me several options for sound & picture and were very knowledgeable about hooking everything up along with advice on the sound bar I already had. Great guidance with which mount to use. One I had was not great so they explained what they had in truck and I bought one of theirs and returned the one I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So pleasantly surprised!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Devon LaPlante was the absolute best! He was on time, professional, and so patient with my non tech ability. He was so nice and respectful and took the time to explain everything. Devon is absolutely the one you want to show up at your house! He made a stressful situation, stress free. He wrote tge book on how to treat senior customers! Thank you Devon!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Easier than doing it yourself

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They had to move an older mount UP higher for the new, larger TV. Because it was over a fireplace, studs ran every which way, which is why I decided to hire the Geek Squad to do the installation. I'm HAPPY I did, as the two installers were in and out (and properly masked up) in under an hour, including making sure the TV once installed on the mount worked properly. Great service all around and they even made sure to sanitize every surface they touched and took all the packing materials. Would definitely hire again for any job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable, professionalism, performance & personality! Worth every penny ⭐️

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great hob mounting and installing tv and setting it up there a number 10 for service and knowledge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks to the Geek Squad for setting up my TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did an excellent job on mounting my TV & gave me instruction on operating the new remote control.

    I would recommend this to a friend