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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1710 Showing 34,181-34,200 of 38,694 reviews
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew did an absolutely wonderful job with the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly and efficinent!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys installed my bracket and TV in no time! Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great staff

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we ended up not needing help easily refunded the money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    An excellent job of mounting and set up.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad is the best at perfectly setting everything up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were great I could not have done it myself.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Install over Fireplace

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure why they charge more for install over fireplace. Drywall and studs but they looked like it was rocket science.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Would recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have mounted TVs in the last and always found it to be time consuming. I am glad Best Buy offers this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great team !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great people! And very well manners! Willing to help with all the questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV MOUNT in basement room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good agent ..excellent rapport with me Polite and efficient

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dissatisfied

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too much money for a job that was not well done. The technicians were friendly and professional but did not want to do anything to make that wires or television look nice on my wall. I paid extra money for premium wall mounting and got nothing for the money I spent.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    nice job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad came out to install the new 65" tv and did a fabulous job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed my system and did a really really good job

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 1 out of 5 stars

    Exceptionally Awful Experience,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrid experience, First crew couldn't even find the studs in the wall (i later found them w/ a magnet) & was unable to mount the TV (it is quite large). 2nd crew sent to us couldn't mount the TV either but at least were knowledgeable & able to identify the issue (non-traditional metal studs). To add insult to injury I have called several times for a refund over the past several months and still haven't received it. So i continue to spend large amounts of time trying to get my refund. DO NOT USE GEEK SQUAD!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great help!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great to have such wonderful help putting this up for our new TV!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad we chose them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional and courteous and on time. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problem they were speedy and did a great job very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The install was a breeze

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very please the Geek Squad was on time and nicely done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this was difficudtlt due to the tv enclosure and old tv, but they did it well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service and quality is A+.I really am enjoying this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and professional

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, professional, overall great job. Highly recommended

    I would recommend this to a friend
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