Customer Ratings & Reviews

Perfect job. All questions answered. No problems. Fast service!!!!

Two gentlemen showed up and 5:30pm, first time they hung the tv it hit the ceiling, didn't take the time to measure the height, I asked them about the holes that were left, and they informed me that would be my responsibility to repair. They lowered it down about 6 inches but the tv wasn't level, so the TV had to be taken off again, they had used the wrong machines screws so the tv wasn't tight to the frame. After several attempts I was so aggravated that I ended up getting involved and advised them how to hang it and around 10:30pm they left. I then noticed they didn't remove any of the plastic around the frame so when removing it i noticed a dent on the side of the frame and two scratches across the glass. I called Best Buy was told they was nothing they could do since there was no more tv's like the one i purchased. Several weeks later I ended up getting a refund on the installation. I've always purchased my electronics from Best Buy and far back as I can remember but after this fiasco I will no longer return. Thanks for allowing me to vent...

Very professional service. I would highly recommend them.

Prompt ,professional, speedy service. Happy with everything

Our TV was installed professionally and with great care.

they did an excellent job and quickly and i would recommend them

Technician installed the wall mount quickly and look great.

The Geek squad mounted and set up my tv. They did a great job!!

The Geek Squad was amazing they went through all of the televisions options

Perfect installation! Exactly where I wanted it Hanging 4” above the piano

Edy easy to hang. Love how it can adjust side to side or up and down.

So the service is actually provided by 3rd party company. My first appointment got cancelled and I was notified. I took the day off and spent all day contacting bestbuy and no one knew. At the end of the day I was able to talk to someone from the company who was going to mount the TV. The lady kept saying she called me and left me a message. I had zero unanswered call or new voicemail. Like if I knew it was cancelled why would I spent hours on the phone trying to figure out whats happening. She never apologized and offered a new service date almost a month later. I was horrid. We were able to get a sooner date so that's good. The service people were late but very nice. They even taught my husband to hook up the surround sound system left by the previous house owners. So the 2 stars are for them. I would avoid this service at all costs and hire someone on my own in the future.

I was treated with respect and very professional. The were on time.

Best agent to install! Clean and smart! Best install ever

I am enjoying the new t v and sound bar Like sitting in the movies

Crew did excellent job mounting 75" TV on wall and hiding the cables.

Great work as always. I didn’t have to worry about messing it up!

Installers were professional and offered excellent suggestions.

I love Geek Squad! Everything works beautifully! Prompt and Professional.

Pedro, the technician, was tremendous. Very efficient & accomodating