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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1718 Showing 34,341-34,360 of 38,694 reviews
  • Rated 5 out of 5 stars

    Perfect fit!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was awesome!! They did a great job and so professional!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would highly recommend this service to my family and friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would highly recommend this service to my family and friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits great and is better than I thought it would be.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounting TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very please with the mounting of the tv and how good it looks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prompt, Polite, Professional

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team came on time, The were polite and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the price. Loved the deferred payment plan

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and fast

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They knew what they were doing and even updated my remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad is super

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad showed up on time and was great to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sansus Stand does not work on 65 inch Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After we got the right stand the Geeks did a good job.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The service was done pretty quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My television was not mounted on the wall but the service was good

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was professional and concentious. We are Great full.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It swivels to allow for effortless adlustments by the owner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    James from Geek Squad came on time installed TV on articulating mount.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Best Buy Costumer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sent the same installers twice. Both times they refused to put the mount where I wanted it. We had to redo it ourselves because we had to wait too long to find a third vacation day on a Wednesday for these same installers to come back. I'm told I wasn't charged for either install, but I'm pretty sure I was charged for one of them when I look through the very confusing list of transactions. I'm so over this entire process. Did I mention the second broken TV they sent is still broken and they won't make it right because we were three days past the 60 day return date. The funny thing is that we didn't even have it in use for the first couple weeks because of all they delivery issues. They don't care about this fact. Rules are rules n and we start fresh with a new best buy robot everytime we call. It's like I need to find a vacation day just to call. Ask me why I was three days past your deadline by the time I found time to call about our broken TV.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    T.V. install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad provided excellent service...very satisfied customer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Compact!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful to have tv mounted on the wall. Unit is very close to the wall so no worries about messy wires, etc. showing.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Tech's didn't know how to connect to hearing aids

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I made sure to select a TV with Bluetooth, I also purchased soundbard for both TV's including one I purchased and installed by Best Buy a year ago. The motivation in selecting bluetoth equipped TV's was to allow interface with my Bluetooth Hearing Aids. After installation I was told by technicians the LG TV would not work with my hearing aids and I wouldhahve to purchase another $300 equipment to get them to work. Either the sales person or techniciams were misinformed. Bottom line, I made the purchase but am no better off, cna't use my hearing aids. Technicians seemed to be in a hurry or didn't know how o make them work. Disappointed.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Completely satisfied with service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Completely satisfied with customer service provided very knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    puts tv in a good space

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy access to all terminals adjustable for great viewing anywhere

    I would recommend this to a friend
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