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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1727 Showing 34,521-34,540 of 38,694 reviews
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very greatful for the clean and quick service Geek Squad did.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After Best Buy’s contractor not showing up for the 1st appointment and the 2nd contractor not having the knowledge of how to do the job. I demanded geek squad who showed up on time and completed the job. Please find better contractors!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional great service took minimum amount of time

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Had appointment that they changed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waited 2 weeks for install and set up for the new outside TV with mount. They said they will send an email or text the day before to lock in the time. They sent me the message and then when looking at time, it showed the next available install was another 2 weeks!! Yes they gave me back my money plus $100 but I had taken the day off to be at home when they came and that vacation time is worth lots more than the $100. Fortunately my friend came over and helped me and we got it done but just know that just because you have an appointment, does not mean it will be kept.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was super nice and did an excellent job!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Wallmount Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job! Install took only 30 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joe and his teammates were wonderful, knowledgeable and prompt

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vey professional

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were in and out in record time. Very professional

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    geek squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came over . was polite cleaned up after them selves . took less than 30 min

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving the no-wire look!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job mounting and hiding my wires. Looks awesome on the wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with tv on wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time and very knowledge of what they were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes yes yes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and helpful. Very knowledgeable and nice

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    On site team great. Phone team not so great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Follow up calls to Geek Squad we’re not helpful. On sight team was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a good job mounting my new television.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    mixed feelings

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    techs were nice and professional. they busted a cable head on my set up though and I didn't find out until the following week when I was trouble shooting something. also another cable I needed was missing and I suspect they accidentally threw it out. also they forgot to hide my wires for a cleaner look and I had to call them to come back. they returned and completed the work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never use anybody else except for these guys. PERIOD!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service from the geek squad. Very efficient and fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs are very professional and were in and out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was quick and they did a great job on the installation!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always use Best Buy Geek Squad for my TV matters..great to work with

    I would recommend this to a friend
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