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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1728 Showing 34,541-34,560 of 38,694 reviews
  • Rated 5 out of 5 stars

    Love this TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was quick and they did a great job on the installation!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always use Best Buy Geek Squad for my TV matters..great to work with

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jack and Partner were really professional and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad agent did job

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the work provided by the geek squad was excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job and very polite

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Job and very nice!! Explained everything to me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit performs as it should. Overall a good product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    cannot beat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spencer and his partner were absolutely amazing and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better than trying to do it ourselves. TV looks fantastic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love my Samsung 55" tv and the installation was very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Enjoying full motion bracket

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good choice of bracket allows variety of swivel choices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn't buy a television without this product. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So helpful, clean, efficient, knowledgeable, professional. Great team

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great addition to our home loved it very much

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were expedient and very helpful. Well worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GOOD PRODUCT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to assembly and secure on the wall. Geek Squad did a good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was quick clean and polite. Well worth the money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What a great crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your employees are so Awesome they really know there job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad outstanding!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys came back a few times to get the TV reception perfect.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy new way of handling things is to lie

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give them a negative if I could. I don’t even know where to start because I’m still in shocked how badly I was lied to and treated by a company that I have given my business to for years !!!!!! The employee sold us a art tv and when asked if they have legs he said yes, found out it didn’t have legs so I had to call customer service and pay an additional $249 to get installed and made the appointment for the 9th, well they canceled it without any notice and I called them and said there was no one in the area that day to install it and I needed to pick another day I said that was unacceptable and the service rep hung up on me saying that’s my problem! Tried calling several other times and got the same answer !!!! Well not only did they not get my business they aren’t going to get my business ever again ! I’m done with Best Buy and I’m cancelling my credit card as well !!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job with install and hiding of wires. Friendly and thorough.

    I would recommend this to a friend
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