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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1732 Showing 34,621-34,640 of 38,694 reviews
  • Rated 5 out of 5 stars

    Geek Squad did a great job on mounting

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job on mounting my 65 inch LG

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad were perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician showed me how to work all my devices

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Professional installers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv, connected it to my devices and gave me instructions on how to use.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not much attention to details.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With a Service Contract , one would expect a little more attention to details. Some wires were left hanging, Verizon remote control was not programmed to TV. Almost a month after installation TV is still showing, “Initial download in process, it takes a couple of minutes”.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent installed my mount, television, and hid all my wires. Couldn't have done it without them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was very knowledgeable and did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always courteous and efficient!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wall installation handled quickly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very polite, friendly, and made the whole thing a piece of cake

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to install and easy to attach tv to it. Best money spent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the TV mounting service I received from Best Buy.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy new way of handling things is to lie

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give them a negative if I could. I don’t even know where to start because I’m still in shocked how badly I was lied to and treated by a company that I have given my business to for years !!!!!! The employee sold us a art tv and when asked if they have legs he said yes, found out it didn’t have legs so I had to call customer service and pay an additional $249 to get installed and made the appointment for the 9th, well they canceled it without any notice and I called them and said there was no one in the area that day to install it and I needed to pick another day I said that was unacceptable and the service rep hung up on me saying that’s my problem! Tried calling several other times and got the same answer !!!! Well not only did they not get my business they aren’t going to get my business ever again ! I’m done with Best Buy and I’m cancelling my credit card as well !!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    with this mount you can watch your tv from any distance and angle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Connect with TV Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was great mounting our TV and setting everything up for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and easy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and friendly service! In and out withing 10min

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Job on Mounting my new 75” TV. Very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mount is Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mount works great no wires showing!! Must have with new TV!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth the cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the cost. I knew there’d be an extra cost to hide the wires behind the wall or inside a tube, no problem. But they didn’t bring anything with them to do any of those things.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad=Greek God Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, efficient, thorough...how every install should go...Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This mount works perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the versatility, moving a bit this way or that, up or down.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I changed my mind on mounting the tv. When I move out of my apartment I would have to cover the holes.

    I would recommend this to a friend
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