Customer Ratings & Reviews

Phil and his partner phoned ahead to let me know they are on their way. They are so courteous and professional. They went way beyond what they came to do and showed me how to set the sleep timer on the remote (I didn't know I could do that before) and tried to find the Apple TV on the Sony TV I had bought in 2019. They asked if there is anything else they could do before they left. What service! They cleaned up and took the empty tv box with them too. They are just so super sweet!

Absolutely phenomenal experience. Everything from the setup in store to the actual day-of install was handled with precision and care. The agent's installing the TV showed up early and provided a wonderful experience. Their expertise and recommendations were wonderful, they truly cared about my wants and needs. The install was quick and they did a great job cleaning up and testing everything before they left. 10/10 would recommend Geek Squad TV installation.

Buying a big screen TV is definitely a time to purchase Total Tech delivery and installation. They do an outstanding job, and if you try to do it yourself and accidentally drop the TV or mishandle it, you are out the money. If they have those problems, it doesn't;t cost you a dime. Safety and Peace of Mind are definitely worth this very affordable service.

The agents that came out to my house twice to help me mount my TV over my fireplace were fast, efficient and respectful of my home. That asked my input before drilling holes and asked if i was happy with alignment before solidifying placement. Great customer service- enough so i told my mom i only want them to come out to her house to install a TV over her fireplace. Thanks for having me get the a Total tech package Best Buy.

Two Geek Squaders showed up with the TV and tools. They moved the old TV upstairs to the walk-out attic, covered the old TV with the packaging for the new TV, then installed the new TV, making sure it was level with the room. Then the senior person took the remote and gave us a lesson on how to use the set, get to the internet, and how to program the TV to do various functions. When they left, they took it all with them, and we are happy campers. All work as advertised and we are in good shape.

Best buy came out and did an excellent job I highly recommend there service. The Technician was awesome very friendly and knew his job. The technician explained everything and also set up my tv and programed my remote. Also for him and his partner came to my home wearing a mask as we are still in a pandemic dealing with covid 19 so i really appreciate the fact that i didn't have to ask them to put on a mask. A+ best buy I will definitely use your services again.

Our agent worked in a focused manner, answered questions without hesitation thoroughly and clearly. TV and mount work flawlessly. Great job

Two very professional technicians installed my tv mount perfectly and then hung my 82” tv. They tested it and ensured all wiring was out of sight...

They guys were amazing! They installed my TV and wireless system with no problems, They were very knowledgeable and friendly. If I need anything else done I hope that team is the one I get!

Your technician was fast but very careful with the installation of a new Best Buy television, and offered some helpful advice on system operation. This was a very useful service call.

The geek squad guys were great. I am fairly handy, but I didn't want to take a chance on mounting a large TV to wall without a second set of hands. They showed up, mounted the TV on the wall and got everything hooked up without a problem. They even gave me options for the placement that I hadn't considered, and now, I'm glad I went with their suggestion. I have the total tech support, and I think the service was worth every penny of the $50 I paid. The tech support package paid for itself with this service.

Awesome picture and sound. So easy to set up and use. Very happy we bought it.

The agents asked me where I wanted the mount placed and then made sure that the setup was aesthetically appealing after, gave me the rest of the pieces they didn’t need for the install, and threw away the box for us after setup and even helped me out with remote setup when they finished the install. They were really nice and wore their masks the whole time. I would definitely recommend this service. The guys that came to our house definitely went above and beyond just installing the wall mount.

The Squad took down the old TV and mounted the new one, making all the connections and testing the setup before they left. They answered all my questions and assured me that they were available for future questions and in-home visits if needed. They were efficient, courteous and thorough, removing all of the packaging (there was a bunch!) and left the area clean before they left.

Very professional. Explained everything in detail and was extremely helpful. Arrived on time and worked efficiently.

Our agent Joshua did a fantastic job setting up my mothers new tv and stand. He explained how to operate the new tv and remote in a manner that was easily understood, making sure to give us his information, and if we had any any questions to contact him. He also made sure the area was organized and clean. All the cords were bundled and garbage was hauled away.

Great work, great team, great experience. I highly recommend Best Buy for tv installation. This is about the 8th time I have used Best Buy for home theater or plain tv hanging. They do a great job and stand behind their work!

They arrived to set up and mount my new TV on time as promised, after initially committing to a general time frame. As that time approached, they contacted via phone, text and email to confirm an exact time. It totally pays to be TotalTech member subscriber as that price more than pays for itself if one was to purchase the purchase separately each time when needed.

The agent did a great job mounting and installing, providing great suggestions along the way.

Every time I buy major appliances, I always go to Best Buy because of the installation, set up, and haul away service. I recently bought a 75in TV and installation was quick and the techs came on time.