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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 174 Showing 3,461-3,480 of 38,694 reviews
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Great service by the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted new TV and connected all our devices. They were very courteous and knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Quick install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv quickly and professionally. They waited until I logged into my Google account to make sure the apps on the TV worked properly. Very friendly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was set up carefully and they made sure it all worked before they left.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Highly recommend Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent communication, arrived on time and my TV was installed with great care. They really did a great job. I had it mounted above my brick fireplace. I am very satisfied with this service and would not hesitate to use them again.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Friendly and quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second time we used the service and had friendly gentleman come do they exchanged the tvs very quickly in and out in about 45 minutes the update to the tv took the longest time but stayed to make sure everything worked

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The Great Installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greg & Mike are so awesome. It was great to have them install my new Samsung. They had it hanging on the wall in no time at all. They were just amazing. They set up my remotes so I only need use one remote. Those 2 men are a valuable asset to your company. If I have to get a new TV soon, I would be a pleasure to have them install another anytime.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Installation was Quick and very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Agent was able to install it very quickly.. It Meets my expectations.. Highly professional and recommended..

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Geek Squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and knowledgeable. Highly recomend them !!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent TV System Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alfonso and his assistant were outstanding. They were very efficient in the new TV system set up. In addition, they were patient and expert in helping us to learn how best to use the new TV system. Very much appreciated their entire approach througout the process.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    I recommend using Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two installers were knowledgeable, thorough and quick. I would recommend this service. What a breeze!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Geek Squad top notch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job on Install - very professional. Recommend their services.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents for Best Buy did a great job installing the wall mount and tv in a timely fashion. They were very professional and I was very pleased with the job they did.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Excellent Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that did the install were great. Very professional and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the geek squad package for my mother when I purchased her new TV for Mother's Day. Because she is not tech savvy, the Geek Squad helped set up her TV and walked her through the process of understanding her TV and how it works. She can call them anytime she has a problem, and they will come out to assist. I'm definitely glad I purchased this service!!!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time and very efficient. Carefull with all things. Very knowledgeable and quick with installation.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    If you want it done right

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want it done correctly and quickly then this is the way to go. The squad answered all my questions and showed me all the features. Well done.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Geek Squad mounted my TV in seconds!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took the agent longer to get to my house than to mount the TV. He was done in seconds! Super professional and really cool guy.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek Squad Reps did an incredible job of installing our 75" TV in a quick and efficient manner. They were very courteous and helpful expainling things

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad instal quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys from Geek Squad were in and out of our house! They had fixed the mount from the previous install and made sure our tv looked amazing

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great TV and Amazing Geek Squad Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought an 85” and a 65” Samsung 4K Smart TVs, plus brackets to install on wall. The Geek Squad arrived and took care of everything. I couldn’t have been easier. Love the TVs and love the top-notch Geek Squad service!!!

    I would recommend this to a friend