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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1741 Showing 34,801-34,820 of 38,694 reviews
  • Rated 3 out of 5 stars

    too long to schedule

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    too long the time to schedule delivery. I had to waste 3 hours todo it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Visit went smoothly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything thing seemed to go fine at visit and it's all working

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Drew was amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy named Drew who mounted our TV was truly amazing!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent held to mount tv however appointment date was not accurate as they provided

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great 55” TV Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV mount works wonderfully for our 55” television.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tv works perfectly. The technicians were great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job - very professional - good advice and direction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was quick, professional, and clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Guys were professional and great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't install a 75 inch tv yourself. Leave it to the pros

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hidden cable box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer changed my life by mounting my DVR to the TV!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 2 out of 5 stars

    Coordination issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great once it was finally taken care of. Ordered with delivery of the TV and mounting kit, but the delivery day came and went with no installation. Had to call Bestbuy multiple times to get it delivered and installed. Once that was done, the job was well done and everything mounted fine.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for taking time out of your day to share your thoughts with us. We love to unwind with our favorite TV shows after a long day of work. We’re glad to hear that it was able to be installed later on. We’re sorry for the inconvenience that this caused you. We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    very happy with this purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with this purchase it looks sleek on the wall

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prompt and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install team was prompt, quick and very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician did a great job on the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing TV with a lot of great features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an amazing job installing the TV's.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mounting piece

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this piece for my new TV and am very happy with it.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 2 out of 5 stars

    Geek Squad install my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too expensive for the service provided. I think there should be a price list, not one size fits all!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT USE GEEK SQUAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give a zero rating I would. So they contracted this out with someone who they were supposed to be coming between 11 and 1 PM. They never contacted us. We kept calling customer service finally at 4 PM. He told us he would be late. He arrived at our house at 9 PM And said he needed more money to mount the television. We felt like it was a total scam. All along they knew this TV was being mounted above the fireplace. But when he got there, he said it would cost more money because it was mounted over the fireplace. Do not , get Geek Squad. You couldn’t even get hold of people. I tried to even find the number to call and complain about this Contractor guy not to use him again and you can’t even get a hold of anyone. It’s very disorganized do not use them.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love having the TV on wall above mantle. Looks great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came on time and got the jive done so quick..

    I would recommend this to a friend
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