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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1743 Showing 34,841-34,860 of 38,694 reviews
  • Rated 5 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install was on time and very good at explaining and

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would purchase this product again in a heartbeat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would purchase this product again in a heartbeat.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad home services****

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor customer service, my TV was suppose to be delivered and installed today. I check this morning the delivery window changes to 1130 to 330pm, I check again around 1 and now it has a red box with an exclamation mark. I called them spoke with three different departments, and now there saying they didn’t receive the TV, I asked they didn’t know this ahead of time. Spent the whole morning waiting for nothing. Terrible customer service. I had to talk to three different departments just to find out they can’t complete the order.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job. I am pleased with the service

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad installed my TV quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a 43 inch TCL mounted to the wall in the Dining area. Professionally done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We love the tv mounted on the way. Excellent choic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the choice we made mounting the tv on wall

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast Install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Showed up on time and the install was quick..... !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy person installed this TV mount and it works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfactory

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quite helpful, everything was in schedule and good fashion

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice guys did good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to write about geek squad-they know their stuff and I wish I could make it look that easy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a new PC and absolutely love the feature

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Work Order Wasn’t Accurate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The services I received didn’t match what I thought I had ordered. I showed the order writer that I had a more complicated mount that was to hold speakers, but the technician said the work order didn’t mention that.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad Tv Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish the Geek Squad Installers would be able to give advice for the height of the TV. Plus, wish they took extra time to make sure the tv was actually 100% level. 65" flat panel tv.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not so happy with my experience

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GS guys were friendly enough. However my tv was not wired properly. The Mount left me tv so close to the wall, the guys couldn’t tell which HDMI input Was arc and they just guessed. I ended up spending three hours trying to find the right input by feeling around. I finally found the right one but it is aggravating that they didn’t do it right the first time. I don’t like the mount, I wish I had another option. Come to find out they had mounts with them they could have offered to sell me! They told me the mount wasn’t the best option, why didn’t they sell me a different one? I could have easily done this myself. They were in a hurry and just wanted to get to the next job. Unimpressedand feeling ripped off.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for taking time to get in contact with us about this. I apologize for the disappointment as this is not the kind of service we aim to provide you. It's always frustrating when an appointment is not up to standards and feeling like your time was wasted. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Fast and excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My man came on time and was in and out in about 20-30min

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek squad does a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team did a great job installing and conneting my system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installers did a great job and gave us a how to use lesson

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this service to family and friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Guys were Great and very Professional.

    I would recommend this to a friend
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