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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1749 Showing 34,961-34,980 of 38,694 reviews
  • Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was on time as scheduled. The gentleman that delivered and installed the TV were professional but.....they plugged the COAX cable into the TV instead of the Cable Box which I only found out after having to schedule Comcast to come out and troubleshoot. I texted with the Tech from Best Buy and Confirmed everything was plugged in and all connections tight. He confirmed to only find out later they weren't. I thought that's why I paid $199 for them to do a thorough and complete job. Not so much! Beware!

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the initiative to share this with us. It’s always frustrating when tech doesn’t work the way we expect it to, and it sounds like you needed to get your TV up and running correctly right away. We are happy to hear that you have been able to resolve the issue here. If you need any further assistance, we have Agents standing by to help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Awesome but thought it would be longer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same as above!! Thought the shelf would be bigger!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    “That is not included with install“

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before you choose Best buy to install your Tv , be aware if you have any problems the customer service is a nightmare , almost hateful , however delivery is great , trust me have a 3rd party do your installation, best buy will nickel and dime you. We purchased this with the expectation of a complete install. Be prepared to hear“ oh that is an additional $60 “ , we call customer service and found out installing our apple tv would $50 , all additional charges on top the $250 to install the tv , which we purchased in-store and told they will install everything.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks alot! Great work/set up, very fast & friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both installers were very knowledgeable and efficient

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quick installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were neat, thorough, and polite. They clearly explained operation.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were friendly and completed their assignment promptly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very patient and helpful, arrived when he said he would.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job and were in and out in no time!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service timely. Polite efficient and was always in time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Product worked as I hoped it would. No problems.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product worked as advertised. I was happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service wuality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome staff available to assist in the installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't have been happier with the service I received

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Techs were good, purchasing and scheduling were NO

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased and setup my appointment at the Best Buy Spring location. I paid the premium price $200 and was informed that was the better one to go with because it would hide ALL the cords. Well it did NOT and I am very dissatisfied with the look of my mount. If i would of known that i would of paid the cheaper price to still see the cords.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Installed TV mount quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted the TV quickly however, they didn't take the old TVs scheduled for "Haul-away". It seemed like they were in a rush to leave and made me feel uncomfortable asking questions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    geek Squad installed wall mounted tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't come with ladders for a wall mounted tv. Had to use my ladders.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    installation was great bUT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    YES THE INSTALL WAS GREAT BUT THE PROGRAMMING THE CONTROL WAS UNACCEPTABLE

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The tech was very good at his job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was very good at his job installing my purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service...................................

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 2 out of 5 stars

    Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very please. When came out they couldn’t find the studs in our mobile & said the TV & mounting could not be put up. Our handyman was able to easily install it & it works great. A rip off to have to pay & then then them couldn’t do it!

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.

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