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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1752 Showing 35,021-35,040 of 38,694 reviews
  • Rated 4 out of 5 stars

    things went well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the tv not mounted straight, a little off, but will past.. and the coust is too much

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 1 out of 5 stars

    GEEK INSTALLATION of TV way overpriced..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GEEK SERVICE PERSON VERY GOOD...However $250 price for mounting the TV though was a rip off.......The wall hardware and brackets were all there and ready from the previous TV....The TV fit in perfectly and the wall installation took just 10 minutes...No new equipment....$100 or less would have been a fair price. Not 25% of the cost of the television....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recomend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great work, Professional service and neat work. fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was installed with the very few problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, friendly, knowledgeable, good, complete service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The technician was wonderful! He answered all my .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful service! The tech was very helpful. Great.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Third-party TV install company horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy sent a 3rd party company to do the install of my new 85” tv. The tv was not installed properly and I had to request a reinstall. Best Buy set up the redo appointment and when the 3rd party company came out they confirmed the install was done wrong the best part was it was the same guy that originally installed the tv. Now I’m told that they can’t redo the install, they don’t know when they will be able to reinstall it correctly it could take a month or who knows when they can come back and fix it. Now I have to admit Best Buy has been helpful and I now another appointment in 3 day hopefully everything will be resolved on this visit but the 3rd party companies need to be held accountable for their failure.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 2 out of 5 stars

    Wasn’t what I expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a third part contractor, not Geek Squad. Nice guy but not very knowledgeable of the TV. Got it mounted on the wall, plugged it in, went over the remote and called it a day. For the money I paid, I had expected a bit more.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service installation technician!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EXCELLENT SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT SERVICE. VERY WELL DONE. I AM VERY HAPPY

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works a advertised. I am pleased with my purchases

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my new home, wanted tv s on wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great sound system for tv sony bravia 4k.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great sound for this systen that i bought with tv.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 1 out of 5 stars

    Useless installers

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers arrived on time as indicated. We reviewed what needed to be done. The most importance thing is to dispose of the large old TV set. If they are not able to do it, I would have refuse the delivery and hire someone that are able. The installers appeared to be able to moved the old TV and install the new TV. After the TV is mounted to the wall, the installer told me that they are not able to take the old TV away. Giving all kinds of excuses of the unit is too heavy, we don't have room in our van, we could not lift it up the van... They left the old TV on the sidewalk and took off. It is the most unresponsive service I have ever experienced. They are not Geek squad...THEY ARE WEAK SQUAD.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the initiative to share this with us. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced with this. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Working ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is working excellent. I can swivel it many ways.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service from Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and courteous. Good job and quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great television mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent product that I would recommend to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Fast delivery. A+ No issues at all

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this item! It worked great for me!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service and product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sarah took good care of me. Thanks for service....

    I would recommend this to a friend
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