Customer Ratings & Reviews

We bought two 65” TVs and two soundbars with speakers from Best Buy. We also scheduled mounting for all products for December 28th and bought the necessary equipment. Thus after purchasing about $4000 worth of products/services, we were called the day of installation and told our appointment was cancelled “due to unforeseen circumstances.” On a follow-up call we were told the cancellation was due to a technician call-in. We absolutely understand that issue - life happens. However, when we rescheduled we were told the next available appointment was January 8th. Waiting 11 more days for a service when the cancellation was at no fault of the consumer is unacceptable. The professional action is to go above and beyond to make this right for the consumer. Very very disappointed in Best Buy’s customer service.

Great services, guys were very neat and informative.

Installation went well. contacting geek squad for help afterward is a nightmare. Dysfunctional customer service. Not happy with aftercare that was paid for. Still waiting.....

Basic TV Mounting good service cordially and clean

The two guys that came to install where top notch!

Very fast and they really deliver quality service.

Subject: Extremely Disappointed with Best Buy Appointment Service First, I had to wait 10 days for a service appointment scheduled between 8:00 AM and 12:00 PM. On the day of, I received multiple shifting time estimates—first 10:35, then 10:45, 11:00, 11:15, and finally 11:30. After noon, I was notified that I needed to call and reschedule for another day. That’s unacceptable. My time was wasted, and the lack of communication and accountability was frustrating. I will not be doing business with Best Buy again.

Did a great job with basic wall-mounting of my TV.

The techs mounted the tv securely exactly where I wanted it. But they insisted on using a different mount than I wanted because they thought the mount I bought from the TV's manufacturer was not compatible (turned out later it was), and they put unnecessary standoffs between the tv and the mount they did use even though I wanted my TV as close to the wall as possible. Their skills in the actual mounting were fine, but their level of knowledge and willingness to try to use what the customer wants was lacking.

It’s outsourced by some random 3rd party I used this service so many times with geek squad and it was great. Now you get to explain everything to a call center in India and they book some random person in your area. I had to fight to get them to send two people to hang my 77” tv. Don’t do it. Don’t use this service.

Great Services with "Andrew". Will call again.....

The agen mount the TV to the wall. And was very helpful.

The team was knowledgeable and answer all my questions

I purchased a TV, and the installation fee was a little high, 249.00. When they arrived, I was told it was an additional 139.00 to mount over the fireplace. I was told that insures routing cable wires ( which I don't have) and insurance in case of damages. I was confused because that is what I was told about the 249.00. So basically, they want to charge 200.00 more than a local service just to scan a TV to the wall. I will never by anything here again.

Am unable to use the features of wall mount (Pull out, sideways, etc) after Install of 75”/TV. Wall mount fits up to 84” TV. Same issue with 2nd wall mount for 60” TV. Used zip ties to secure TV to mount. Not happy wth service and have NOT received call back from Geek Squad management.

I am beyond disappointment and have almost no words to express my frustration in a polite way with the order of this TV, which evolved from another order which was cancelled and rescheduled 4 times (maybe changing to another order help them to clean up the history). The company which BestBuy outsources to deliver and install the TV is the worst ever. I bought this TV including delivery/installation and it has been dragging for weeks with several unsuccessful attempts which are not conclude for innumerous unprofessional skills. They completely waste our time and money as customers. I have bought many products from BestBuy but will never ever shop at BestBuy again. You wasted all your possibilities to try to make this work, as you probably did not care at all. Innumerous calls, five appointments scheduled, lots of wasted time and efforts just to simple deliver and install a TV.

Techs are great! Do good work. Big issues with scheduling. I was moving and explained to scheduler, I needed unmount and then mount at new place. Somehow mount team was ready 3 hours before unmount team even came. And no it’s stuck on status so I can’t reschedule. Making moving more stressful.

It is amazing really makes coming home amazing ...

Clean mount and setup including sound bar & remote

great over fireplace.. I would have it no other way