Customer Ratings & Reviews

they did a good job hanging my mount except i did find a few snaps around after they'd left

It’s outsourced by some random 3rd party I used this service so many times with geek squad and it was great. Now you get to explain everything to a call center in India and they book some random person in your area. I had to fight to get them to send two people to hang my 77” tv. Don’t do it. Don’t use this service.

The Geek Squad agents connected my TV and the wall mount.

Technicians courteous, efficient, and did nice work

We bought two 65” TVs and two soundbars with speakers from Best Buy. We also scheduled mounting for all products for December 28th and bought the necessary equipment. Thus after purchasing about $4000 worth of products/services, we were called the day of installation and told our appointment was cancelled “due to unforeseen circumstances.” On a follow-up call we were told the cancellation was due to a technician call-in. We absolutely understand that issue - life happens. However, when we rescheduled we were told the next available appointment was January 8th. Waiting 11 more days for a service when the cancellation was at no fault of the consumer is unacceptable. The professional action is to go above and beyond to make this right for the consumer. Very very disappointed in Best Buy’s customer service.

worse experience these set up guys charged 299.00 and the guy that came was suppose to show us how to use the TV with remote never told us any information about the set up and how to use the features still trying to figure it out ourselves. Also they would not put the TV where I wanted it to go over the mantle, they put lower than I ask them to do.

Installer worked quickly and cleaned as he went. .

Best Buy subcontracted a 3rd party installer to deliver, mount, & install my TV & an in-wall power kit I purchased from them. The installers did not show up in the scheduled window & called afterwards. They were extremely rude & insisted that the in-wall power kit was not included. They then hung up & canceled the install without notifying me. I spent hours on the phone with the national service line who said they could not do anything because the 3rd party had not returned the TV. After 2 days they told me to go to the nearest store to check, which I did. The store employees told me that the in-wall power kit install should be included & that they would schedule me for the next available geek squad install if I were to call back after Labor Day weekend. However the number they gave me went to the national line & they were only able to schedule a few days sooner. In doing so, they removed the in-wall power kit install & rehired a 3rd party install (instead of geek squad). I was again told to go to the store & wound up making 3 trips back & forth with the store & national center pointing fingers at each other & saying I would have to sort things out with the other. Apparently the store did not even know that phone calls would go to the national line - there is no way to reach them other than showing up in person. In my last visit to the store, my re-install again got delayed due to the confusion with the in-wall power kit not being on the order to the new 3rd party Best Buy subcontracted. This is completely ridiculous, as my TV delivery & install is now delayed by a few weeks. I previously had a great experience with a Geek Squad TV install but now have no idea why I am paying for a TotalTech membership where the customers are treated like this. It seems that purchasing a membership results in you being passed off to 3rd parties who have little responsibility & don’t care about servicing customers. The awful system between the national line & the physical stores makes no sense. All of this has led to pure chaos in my experience.

The agent were great installing my TV. They were on time

With total tech support this was a good value but the first tech made up some ridiculous excuse and bailed on my appointment. The next available tech was much better & friendlier. 1/2 a year out I'm happy with the install.

What I was told at the store they would do when I bought the package and what they actually did were WAY OFF. One of the installers said they always tell people wrong to make them buy the service.

I am beyond disappointment and have almost no words to express my frustration in a polite way with the order of this TV, which evolved from another order which was cancelled and rescheduled 4 times (maybe changing to another order help them to clean up the history). The company which BestBuy outsources to deliver and install the TV is the worst ever. I bought this TV including delivery/installation and it has been dragging for weeks with several unsuccessful attempts which are not conclude for innumerous unprofessional skills. They completely waste our time and money as customers. I have bought many products from BestBuy but will never ever shop at BestBuy again. You wasted all your possibilities to try to make this work, as you probably did not care at all. Innumerous calls, five appointments scheduled, lots of wasted time and efforts just to simple deliver and install a TV.

This experience wasn’t so great but every other time have been flawless

Techs are great! Do good work. Big issues with scheduling. I was moving and explained to scheduler, I needed unmount and then mount at new place. Somehow mount team was ready 3 hours before unmount team even came. And no it’s stuck on status so I can’t reschedule. Making moving more stressful.

Proffessional and polite. Never a bad experience and this was no exception.

Good quality on time and great customer services. Reliable

The brackets are sturdy and holds the TV steady and in place

The installers never showed and no one even bothered to contact us. I tried several different options to contact Best Buy/Geek Squad just before 7p EST the day of our appointment and it was VERY HARD to get in touch with someone. I FINALLY was able to chat with an agent who rescheduled the appointment for me. I will now work on getting a refund for this service. We have been VERY GOOD BEST BUY CUSTOMERS for years and this is how we have been treated. :( :( :( Very disappointing. NOTE: I was sent a few emails with varying times that the installers were scheduled for. If you use this service, just know you will most likely wait all day.

The TV was hung perfectly above our mantle, however I must rate our overall experience with the geek squad/Best Buy as very disappointing. We have used them many times over the years and always pleased. Our experience this time has been extremely disappointing. We were given delivery dates and then multiple cancellation emails. No phone call, explanation or apology for inconvenience. We waited months for our products. Complete miscommunication from Best Buy and Geek Squad. Would not recommend.

They forgot to put two HDMI cords in wall for one of tvs. Everything else good