Customer Ratings & Reviews

They forgot to put two HDMI cords in wall for one of tvs. Everything else good

Techs were very helpful. Clean up after themselves

The Geek Squad guys came and did a good job mounting the TV on the wall.

Very professional and though. I'll use them again.

The geek squad did a great job with installation.!

It works great. Would recommend to family/ friend.

DO NOT EVER HIRE GEEK SQUAD TO INSTALL A TV IN YOUR HOME!! I spent over $6000 on two Samsung TVs, sound bar, and Geek Squad wall-mounting Installation. My biggest mistake was hiring Geek Squad! Oner of the TVs did not work properly on the day of installation. The technician blamed the Direct TV box for the TV not working properly. I relied on his expertise. It took me another 6 weeks or so for Direct TV to replace my box. A second Geek Squad technician evaluated the problem - he also blamed Direct TV. I have now had 3 new Direct TV boxes delivered and installed in my home, but the Samsung TV still does not work! Now, Best Buy tells me there is nothing they can do to resolve the situation as the TV is beyond its return period. The only reason it is beyond the return period is because I relied on the technicians advice and had to wait for new Direct TV boxes. I have called Best Buy customer service numerous times - no resolution. I have spoken to the local Best Buy store manager - no resolution. I have requested that Geek Squad come back to my house, but they refuse to send another technician. DO NOT EVER HIRE GEEK SQUAD! I WANT MY $6000 BACK!!

Service was performed on schedule and the work done was good.

The install was fine, however they did not remove the old tv as contracted.

Tv was mounted. A bolt was difficult to secure so installer left it as-is stating 3 bolts were enough to keep the TV on the wall

This is a 1/5 star deserved rating even if there was a 0/5 star option (which there should be one) only because the TV is still on the wall and has not fallen....yet! Where to begin... Listing unsatisfactory items will make it easier and shorter to read. Items are as follows: ** The two gentlemen that showed up were not very friendly ** Both gentlemen took personal phone calls and text messages while working on the installation (fantasy football picks are not work related, take up more time, and therefore will eventually lead to price increases due to their personal agenda "on the clock") ** Did not level the TV on the mount. I was told to get a leveler (thing with bubbles in it) and to level the TV on the mount myself ** Did not clean up the mess they made (dust on floor from drilling, left leftover parts in various places) ** There were leftover parts that should have been installed and I am NOT talking about the variety of nuts and bolts that come with the mount. ** Did not hook up wires to devices I previously installed correctly even though I paid for that service. ** Vandalized my brand new flat screen TV by removing the covering around the edges which was intentionally left on due to moving residents within the next 6 months. I did NOT ask them to remove the covering!!! Bottom Line: If Geek Squad is the only available service for mounting TV's in the area to which I am moving to (very remote area), then I will install the wall mount and hang the TV myself.

The installers came in and took care of everything. Cleaned up before they left.

Techs were not very friendly and did not do a through job of explaining apps and systems before leaving.

Guy by the name of Luis mounted both my TV’s and set them up. Great job and great dude

Choose the Basic one but we are happy . Geek Squad Installation was Very good.

Up to the point of having my new Samsung 75" TV installed, I've been highly impressed with the "in-house/store" squad members. Unfortunately my experience of having my TV and the corresponding wall bracket and sound bar mounted, was disappointing. I say I'd recommend this service but with reservations.

Geek squad agents were not able to find the ethernet cables and route them thru the wall and after they left, I just reached in to the left and found the cables on my own and routed them myself. And, I had already mounted the TV and the cable routing was all I needed. And they damaged my wall on the other TV. Waited over an hour on text and then phone to try to get a refund and damage repair on the wall but have not heard anything back as yet. Will never use Geek Squad/Best Buy services again. Ever!

No problems. Like the product would buy it again. Trust in Best Buy!

Yes they set up my TV and made sure it worked correctly.

For the first time in my long term relationship as a customer of Best Buy, this, unfortunately, must be a negative review. First, I requested the television be mounted on the wall at the same height as previous. Not sure how this happened, but this did not occur. It is clearly higher. Second, my bedroom, where the television was hung has a wooden floor. The technician scratched the floor while installling. Not sure how this happened but can only assume he was just too lazy to lift the console that house all television necessities, ie cable box, wires etc. Very disappointing