Customer Ratings & Reviews

The service was on time and pretty good. They were nice guys.

easily the worst and weirdest experience i have had with customer service. first off, the window - 8 hours?! really? With me, they ghosted me on my first appointment. after hour 6, i called geek squad and they told me that "they couldn't locate the truck" and that i would have to reschedule. that was after about 1 hr on the phone talking to the rep to get that "information" - upon rescheduling, it wouldn't let me do it online, so i had to go into the store. Cue another 2 hours of my time wasted - long story short, the rep didn't know what happened, and basically had to cancel my original order, rebuy the tvs and reschedule my install. The next available appointment was 2 weeks away - great. 2 days later i got a call saying they had an open window for the install in 3 days. better. Cue waiting all day again. this time i went about my day until i got the call that they were on their way. The tech showed up about an hour later than the scheduled window. Installation was quick, when it finally did happen. However, the installer left all the trash in disarray all around the rooms of the install. Now, fair warning, the only reason I got install package was because it was free with my purchase. And i figured it would be straightforward. One less thing for me to do. Boy was i wrong. What a joke. Do yourself a favor and don't bother with a "professional" install. There was nothing professional about it, and it's amazing this service still exists. I will never do that again. And for the record, I don't go and blast companies - i generally give the benefit of the doubt. I am calm and patient - but this experience was next level incompetence. the whole system is set up for failure. third party installers that geek squad/best buy have no control over at a local level.

I hired Geek Squad to deliver, install the wall bracket and go through all the programming with me. I had to help the technician carry the TV up to my apartment (7th floor) because he was alone. We didn't go through ANY programming since I was not told that I needed a $40 surge protector. I just spent hundreds on the TV and a few hundred more on the geek squad. A $40 surge protector is nothing. The surge protector was never mentioned by anyone. So I have a smart TV that I only watch cable on and have no idea how to access or use the apps. This is the second review I have given Best Buy regarding this issue and I never heard from them at all. I will never use this service again.

Overpriced for putting a TV into an already installed mount system but since I couldn't lift the TV I had to pay for both delivery and full installation. Gave me incorrect information about the lag time between changing channels and the slow start up.

The tech mounted and set up our TV. Very professional

The agents were supposed to mount TV and connect all devices howeverTV was mounted too low even though we discussed height it ended being 10 inches lower! Also not properly attached to wall, had to have someone else remount using proper wall anchors. Sound bar was being mounted upside down until we noticed and had installer remount. Contacted Best Buy to have TV remounted. Never got a response. Total waste of our money !!

I picked the Premium package and the site recommended a kit. Purchased but unable to be done by the technician. So wires are not hidden. Team that came to my home great about explaining but I should have received some money back when they were unable to do the Premium work.

They also programmed my TV and showed me how to work my TV

The agent mounted tv and all devices were connected.

Great job installing my TV and holder courteous team

Love the way it can change the screen position. Even better, it is totally hidden

Does everything it is supposed to do at a reasonable price

The agents were unable to finish connecting my TV sound because they needed to get a specific connector. Was supposed to come back in a week and as of today have not returned or called

Quick set up. Great for my needs. Good mobility and tilt

We love the TV but the insulation and set up below our standards. Brian seem to be in a hurry to go to his next job. The TV was installed but we had to figure out how do use it because we were given no help. Sad but that's the facts.

The geek squad provided excellent service in mounting and setting up my tv!

Agent showed up alone to install a 65" TV, I ended having to help him lift it. So much for hiring someone to spare my bad back. Agent lacked the proper cables to complete installation. Said he would call the following morning. Nothing. I went to Best Buy and bought the cables. With no call by afternoon, I routed cables myself and at my expense. Agent finally called at dinnertime and I told him I had installed the cabling myself. He said "OK, good" and that was that. Nice enough kid but way over his head. Not to mention that I paid $225 for the service plan

The 3rd party agents delivered, unboxed and mounted my TV but, got it too high causing them to lower it leaving six holes above the final position of the mount to be filled and painted.

The installers were very pleasant but were unfamiliar with setup of this new model. They were not from Geek Squad.

Paid the fee for quality service. The install took about 10 minutes and looked ok. About an hour after they left something did not look right. I measured the tv to the ceiling and to the floor. One side of the TV was 1/2 inch higher then the other. Had a service call to fix it which took about a week later.